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Yyyyyy x. yyyyyy
10289 Lone Bluff Dr. | Xxxxxx, CA xxxxxx xxx-xxx-xxxx | abc@xyz.com
Commercial Claims Adjuster
Driven, capable and well-versed Insurance Professional with over 20 years of diverse leadership and customer service expertise, including work with State Farm as a Senior Claim Representative. Adept in fielding commercial property claims from the insurance and vendor sides. Thrive in a fast-paced work setting to oversee multiple tasks at once. Skilled in fostering and sustaining lasting, trust-based working relationships with insurance providers, restoration companies, and general contractors. Hardworking in serving as an effective intermediary between insureds, insurance companies and contractors to ensure that all functions are completed with timeliness, attention to customer satisfaction and per relevant industry standards. Excel independently and in working within a team to achieve or exceed customer and corporate expectations. Seeking an opportunity as a Commercial Claims Adjuster with Nationwide Insurance, a role with a service delivery focus that will call on skills gleaned from professional background that will nurture opportunities for ongoing professional growth in the insurance industry.
Core Skills
Insurance Acumen | Service Delivery | TPA | Franchise-Based Claims Programs | Commercial Claims Processes | Consulting
Data Assessment | Quality Control | Service-Level Agreements (SLAs) | Conflict Resolution | Training & Development Leadership | Networking | Stakeholder & Vendor Relations | Communication | Time Management | Organization
Claims Experience
State Farm Insurance | Senior Claim Representative (2015-2017)
Processed first-party property damage claims; involved inspecting, evaluating, estimating and communicating claims decisions to insureds using pertinent policy language
Served for one year on the State Farm Catastrophe Claims Team, dispatched to heavily damaged areas that were affected by storms or natural disasters; included resolving claims that stemmed from the Northridge Earthquake disaster
Chiefly handled large-scale losses that affected businesses, apartments and HOAs, complex in scope and involving numerous parties including business owners, tenants, property managers and attorneys, among others
Additional Experience
ServiceMaster by Rapid Response| President/Owner (1997-Present)
Established this company from concept to current operation; presently employ a team 35 individuals with annual gross sales of $4M+
Supervise and guide all company operations, such as Finance, Sales, Human Resources and Business Development.
Concentrate on core areas such as structural drying, mold remediation, fire/smoke damage and content restoration
Liaise as a preferred vendor for various national insurance companies including State Farm, Farmers, USAA, Allstate, Auto Club, Liberty Mutual, Nationwide, Horace Mann, Foremost and MetLife, to name a few
Education & Credentials
Bachelor of Science, Finance & Real Estate, University of Arizona
Licensure, CSLB General Contractor (#816318)
Certification, WST, ASD, AMR, Fire/Smoke, Institute of Inspection Cleaning & Restoration (#27272)
Certification, Lead Safe Renovator, EPA
Certification, ServiceMaster Quality Restoration Vendor
Graduate, Vortex Drying Academy
Involvement & Honors
Member, Crawford Contractor Connection Advisory Council
Recipient, Crawford Contractor Connection Excellence in Achievement Award Winner (4)
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