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Yyyyyy x. yyyyyy

10289 Lone Bluff Dr. | Xxxxxx, CA xxxxxx xxx-xxx-xxxx | abc@xyz.com

 

Commercial Claims Adjuster

 

Driven, capable and well-versed Insurance Professional with over 20 years of diverse leadership and customer service expertise, including work with State Farm as a Senior Claim Representative. Adept in fielding commercial property claims from the insurance and vendor sides. Thrive in a fast-paced work setting to oversee multiple tasks at once. Skilled in fostering and sustaining lasting, trust-based working relationships with insurance providers, restoration companies, and general contractors. Hardworking in serving as an effective intermediary between insureds, insurance companies and contractors to ensure that all functions are completed with timeliness, attention to customer satisfaction and per relevant industry standards. Excel independently and in working within a team to achieve or exceed customer and corporate expectations. Seeking an opportunity as a Commercial Claims Adjuster with Nationwide Insurance, a role with a service delivery focus that will call on skills gleaned from professional background that will nurture opportunities for ongoing professional growth in the insurance industry.

 

Core Skills

 

Insurance Acumen | Service Delivery | TPA | Franchise-Based Claims Programs | Commercial Claims Processes | Consulting

Data Assessment | Quality Control | Service-Level Agreements (SLAs) | Conflict Resolution | Training & Development Leadership | Networking | Stakeholder & Vendor Relations | Communication | Time Management | Organization

 

Claims Experience

 

State Farm Insurance | Senior Claim Representative (2015-2017)

         Processed first-party property damage claims; involved inspecting, evaluating, estimating and communicating claims decisions to insureds using pertinent policy language

         Served for one year on the State Farm Catastrophe Claims Team, dispatched to heavily damaged areas that were affected by storms or natural disasters; included resolving claims that stemmed from the Northridge Earthquake disaster

         Chiefly handled large-scale losses that affected businesses, apartments and HOAs, complex in scope and involving numerous parties including business owners, tenants, property managers and attorneys, among others

 

Additional Experience

 

ServiceMaster by Rapid Response| President/Owner (1997-Present)

         Established this company from concept to current operation; presently employ a team 35 individuals with annual gross sales of $4M+

         Supervise and guide all company operations, such as Finance, Sales, Human Resources and Business Development.

         Concentrate on core areas such as structural drying, mold remediation, fire/smoke damage and content restoration

         Liaise as a preferred vendor for various national insurance companies including State Farm, Farmers, USAA, Allstate, Auto Club, Liberty Mutual, Nationwide, Horace Mann, Foremost and MetLife, to name a few

 

Education & Credentials

 

Bachelor of Science, Finance & Real Estate, University of Arizona

Licensure, CSLB General Contractor (#816318)

Certification, WST, ASD, AMR, Fire/Smoke, Institute of Inspection Cleaning & Restoration (#27272)

Certification, Lead Safe Renovator, EPA

Certification, ServiceMaster Quality Restoration Vendor

Graduate, Vortex Drying Academy

 

Involvement & Honors

 

Member, Crawford Contractor Connection Advisory Council

Recipient, Crawford Contractor Connection Excellence in Achievement Award Winner (4)

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