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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and operations professional with several years of experience within high-stress environments with a keen ability to lead others and increase organizational efficiency. Experienced in overseeing daily office operations, planning large-scale events, and ensuring a high level of client satisfaction at all times. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.
Key Achievements
|
Database Management Policy Development Customer Service Vendor Management |
Team Leadership Strategy Development Meeting Coordination Property Management |
Process Improvement Staff Management Complex Problem Solving Attention to Detail |
Education
Bachelor of Science, Management, University of Phoenix, Phoenix, AZ
Associates Degree, Business, University of Phoenix, Phoenix, AZ
Professional Experience
DriveTime, Mesa, AZ March 2012-July 2013
Customer Service Specialist
Directly managed a variety of administrative and operational functions within a fast-paced environment with a focus on improving organizational efficiency and productivity
Utilized superior communication and interpersonal abilities in order to respond to client complaints in a timely manner, address all internal/external correspondence, and perform account research
Successfully processed client payments, maintained a strong knowledge of organizational policies/procedures, and providing clients with warranty related information
University of Phoenix, Phoenix, AZ May 2010-February 2012
Enrollment Advisor
Facilitated several administrative functions which included providing in-depth guidance to both undergraduate and graduate students in addition to processing both applications and financial websites
Coordinated interview schedules, maintained a database of students, and maintained a significant knowledge of financial aid regulations/best practices
School Specialty Powered by Premier, Bellingham, WA June 2008-May 2010
National Sales Support/Customer Service Associate
Provided an exceptional level of operational support within a high-stress environment with a concentration on supporting Sales Managers in the setting of appointments and business development
Identified potential clients through successfully business development strategies, processed customer artwork, and addressed customer complaints
Additional Professional Experience Includes:
Assistant Loan Processor, Washington Capitals, 2008
Accounting Assistant/Shipping Coordinator, Little I Inc./Rach Inc., 2002-2007
Office Manager, The Cascade Joinery, 2001-2002
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