Yyyyyy x. yyyyyy

Experienced operations and customer service professional with several years of experience within high-stress environments within the retail industry with a keen ability to lead others and successfully manage complex customer service issues. Experienced in leading cross-functional teams, overseeing merchandise stocking/merchandising, assisting with customer service operations, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.

  Directly managed a variety of administrative and operational functions within a fast-paced retail environment with a focus on improving productivity and efficiency levels

  Coordinated several logistical tasks which included downstacking dairy, meat, and deli inventory in addition to rotating new freight into shelves

  Created floor displays which highlighted merchandise which was on sale and/or being promoted, providing training to new team members, and unloaded trucks on a daily basis

  Utilized superior communication and interpersonal abilities in order to foster positive rapport with customers in addition to encouraging a positive work environment at all times

  Oversaw the stocking of all GM merchandise within the store in addition to creating promotional displays and training new employees on departmental policies/best practices

  Ensured all work areas were clean and free of hazards at all times, assisted with additional shifts during busy times of the year, and processed customer transactions

  Handled a variety of functions within a retail store environment which included ensuring inventory was stocked at all times, unloading freight trucks, and creating displays

  Assisted with customer service functions as needed, led special projects, and assisted customers with any inquiries

Additional Professional Experience:

  Customer Service Associate, Big Lots, 2003-2004

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include several years of experience in customer service and inventory management roles within the retail industry which includes experience in training new employees, providing assistance to customers, unloading freight trucks, and creating promotional inventory displays. In addition, I have a strong background in maintaining a high level of productivity and efficiency within high-stress environments.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to foster positive relationships with others and lead cross-functional teams.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy