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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

abc@xyz.com

 

Summary

 

         Results-driven team player with 10+ years of experience in customer service and leadership.

         Strong communication skills with a track record of delivering exemplary customer service.

         Demonstrated ability to adapt quickly, learn new concepts and excel in positions with increasing levels of responsibility.

         Recognized for the ability to perform independently and as a team contributor.

 

Skills

 

  Customer Service

  Problem-Solving

  Leadership

   Attention to Detail

  Administrative Functions

  Organizational Management

 

Experience

 

Walmart, Longview & Marshall, Texas 2008-2018

Co-Manager

         Recipient of multiple merit-based promotions due to strong leadership and customer service skills.

         Delivered high-quality customer service throughout daily interactions; promptly resolved inquiries and handled issues.

         Strengthened existing leadership abilities by completing extensive management training.

         Demonstrated strong organizational abilities while monitoring inventory levels.

         Closely monitored sales performance and implemented action plans to increase productivity.

         Formed positive relationships with various types of groups throughout community.

         Performed various administrative tasks with utmost precision.

 

Alltel / Verizon 2005-2008

Customer Service Representative

         Promptly resolved inquiries and handled complaints while providing service within an inbound call center environment.

         Demonstrated excellent communication skills while explaining company services and adjusting plans / bills.

         Promoted additional lines to boost company revenue.

 

Sitel 2004-2005

Customer Service Representative

         Provided excellent service to customers within a fast-paced, inbound call center.

         Used strong communication skills to explain products / services.

         Accurately updated account information and modified billing as necessary.

 

 

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