• Dynamic Leader who offers proven profitable business results, and who xxxxxxn make decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a signifixxxxxxnt competitive advantage.
• Visionary Professional who rises above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes while thriving on complexity as a high-performing team leader achieving quantifiable success.
• Excellent Communixxxxxxtor who builds and sustains synergistic relationships with senior-level management and decision-makers, multi-site business / operational teams, vendors, and customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity in fast-paced situations.

  Received Highest Rating in June 2015 s division employee engagement survey for outstanding leadership, and was voted with Best in the Industry rating for workforce engagement per Tower s Watson Sacramento.

  Reduced revenue loss of low-performing operations by $500,000 in 1 year to signifixxxxxxntly increase profitability, along with implementing business plans to improve morale and increase sales by as much as $60,000 / month.

  Led the start-up of a new retail facility with a $12-million budget, including recruiting, training, mentoring, and managing results-generating team members to exceed overall sales forexxxxxxsts within the 1^st year of operations.

  Mobilized resources for crisis management during 2012 s 10-day UFCW strike to keep the store operating, including rebuilding critixxxxxxl relations with staff and customers and rexxxxxxpturing business lost due to labor dispute.

  Achieved Xxxxxx State Senate Work Place Diversity Award for hiring and mentoring staff with disabilities.

  Built a highly respected brand via lucrative community partnerships, including introducing 70,000+ people annually to the brand and increasing store sales by $8,000 during high-attendance communitywide events.

  Launched and grew a CRM program and exceeded standards for customer penetration with a 75% rating.

  Created a Strength-Based Leadership program, and promoted 11 xxxxxxndidates to leadership roles in 5 years.

  Developed customized Return to Work programs, and successfully managed workers comp (WC) claims.

  Recognized as the 1^st director in the company to lead accident-free teams across multiple years, along with exceeding standards for audits in food safety, HIPAA, hazardous waste, WC, and state / federal regulations.

  Honored with 2006 s Second Harvest Food Bank Chairman Award for efforts to provide holiday dinners.

San Ramon, XXXXXX ￨ Livermore, XXXXXX

Area Director ￨ Executive Store Team Leader (2013 2016)

  Xxxxxxpitalized on the opportunity to direct a forward-thinking team of 100 employees and 10 top-performing leaders to transform a workforce to a fully engaged optimal sales force generating substantial revenue growth.

  Expertly initiated an independent vendor review of refrigeration systems to identify root xxxxxxuse of key failures.

  Built and sustained productive community relationships through the Chamber of Commerce, San Ramon Eduxxxxxxtion Foundation, and vendor-driven events, including enhancing brand visibility and customer loyalty.

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San Ramon, XXXXXX ￨ Livermore, XXXXXX

Area Director ￨ Executive Store Team Leader (continued)

  Successfully launched and grew a CRM program.

  Eliminated inventory loss by 3% and improved profitability by $45,000.

  Exceeded standards for customer penetration with a consistent rating of 75%.

  Increased sales by $60,000 per month and reduced operating loss by $500,000 for fisxxxxxxl year.

  Eliminated system failures and $54,000 in inventory loss by implementing a plan to upgrade systems.

  Revitalized a low-performing operation by reducing expenses and increasing productivity and efficiency.

Mountain View, XXXXXX ￨ Sunnyvale, XXXXXX

Area Store Director (2000 2013)

  Spearheaded the start-up and successful operations of a new, state-of-the-art concept store, including directing all stages of store development from construction, store layout, graphic design, and merchandising.

  Drove growth by leading recruitment, training, and development of 110 employees for the new store, including building engaged and empowered staff delivering Best in Class service and promoting customer loyalty.

  Successfully exceeded sales forexxxxxxsts by 50% within the first 6 months of opening.

  Led a positive EBITDA after 13 periods as the 2^nd highest volume operations in the division.

  Led a Mountain View sales team to produce the company s highest sales increase (comps at 35%).

  Achieved the most successful grand opening in the company s history (e.g. revenue, customer counts).

San Ramon, XXXXXX ￨ Walnut Creek, XXXXXX

Assistant Store Director (1999 2000)

  Applied strong leadership talents toward supervising front-end operations, including ensuring the delivery of prompt and exceptional customer service, as well as guaranteeing compliance with state food safety codes, OSHA regulations, and state and federal laws and regulations to optimize fast-paced store operations success.

  Recruited, trained, mentored, and managed a results-generating team of 60+ employees to meet goals.

  Cost-effectively managed multi-department labor and budget distribution.

  Achieved all store-wide budgeted targets and developed accurate sales forexxxxxxsts.

SHRM CP (Projected 2017) Society for Human Resource Management

Pathway Program Graduate Brigham Young University Idaho

Strength-Based Leadership Professional Leadership Training

Coaching for Engagement Leaders Training for Communixxxxxxting with Teams

Selection for Success Specialized Training for Hiring & Recruiting Team Members

LDS Church: Youth Leadership ￨ Food for Families

San Ramon Chamber of Commerce ￨ Children s Emergency Fund

East Bay Innovations ￨ National Registry of Food Service Professionals