Yyyyyy x. yyyyyy

Management Professional Hospitality Industry

Multi-Site Operations ~ Team-Building & Leadership ~ New Hotel Openings

Budget Preparation ~ Cost Savings ~ Revenue Management ~ Employee Engagement

         Significant hotel management experience with proven success in P&L (profit & loss) accountability, multi-site operations management, financial administration, standard operating procedure (SOP) development, sales, marketing, and cost control.

         Consistently focus on optimizing guest relations to attain and maintain excellent occupancy levels and repeat business; demonstrated strengths in maximizing RevPAR (revenue per available room).

         Combine keen interpersonal and communication skills to train, coach, and empower employees, achieve and sustain staff satisfaction, and guide personnel to exhibit performance excellence.

         Excel in account development and management, vendor relations, and navigating efforts to dramatically elevate hotel s GSI (Guest Satisfaction Index).

         Adept at analyzing business operations to determine and enhance fiscal performance, competitive positioning, profitability, and revenue opportunities.

Expotel Hospitality (Crowne Plaza Milwaukee Airport), Milwaukee, WI, 2013 to Present

General Manager

         Spearhead operations within property containing 194 guest rooms, 24,000 square feet of full-service conference space, full-service restaurant, two bars, and an executive club lounge.

         Eliminated Human Resources Director position and delegated responsibilities to individual department heads resulting in excellent cost savings and greater accountability.

         Played a pivotal role in efficiently transitioning Crowne Plaza to new hotel management company.

         Re-aligned executive team and other key positions within hotels to save $172K per year in overhead.

         Amplified overall guest satisfaction scores from 80.5% to 84.5%, equivalent to superior status.

         Re-negotiated six contracts with hotel vendors to successfully slash annual expenses by $40K.

         Propelled revenues by 20% in 2015 compared to 2012 and nearly tripled Gross Operating Profit in same time frame.

         Met or exceeded assigned targets and challenges to win 2014 President s Award for Expotel Hospitality.

         Asked to speak at 2015 InterContinental Hotels Group owners convention in San Francisco, CA along with two other General Managers and three owners to discuss respective needs.

Expotel Hospitality (Ramada Plaza Milwaukee Airport), Milwaukee, WI, 2014 to 2015

General Manager

         Orchestrated complete range of operations for hotel consisting of 160 guest rooms, 14,000 square feet of full-service conference space, full-service restaurant, and a lounge.

         Charged with re-staffing and re-focusing executive team to meet fiscal and other critical business targets.

         Seamlessly transitioned property to new ownership in May of 2015.

Courtyard by Marriott Milwaukee Airport, Milwaukee, WI, 2011 to 2013

General Manager

         Oversaw all pre-opening requirements for hotel such as obtaining multiple licenses and permits.

         Awarded 2012 Opening Hotel of the Year for Courtyard brand and presented with Platinum Circle Award for ranking in top 3.5% for guest satisfaction among all (934) Courtyard hotels.

         Earned highest Maintenance and Upkeep score (97.7%) for Courtyard brand in 2012 and chosen as General Manager of the Year.

         Navigated daily business operations within all departments and championed sales efforts to result in opening year RevPAR index of 122.

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Holiday Inn Express Hotel & Suites, Milwaukee, WI, 2005 to 2011

General Manager

         Chosen and awarded as 2008 Wisco Hotel Group General Manager of the Year.

         Oversaw full-scope operations for all departments spanning housekeeping, maintenance, human resources, front desk, breakfast staff, swimming pool, and shuttle drivers.

         Leverage sound financial acumen to review and analyze P&L statements, create annual budgets, maintain capital furnishings plan, and perform revenue management.

         Administer HR activities involving payroll, hiring and terminating employees, performance appraisals, insurance enrollments, and Workers Compensation claims.

         Devised weekly forecasting tool which was seamlessly integrated into all 11 hotels.

         Supervise accounting tasks such as coding and entering payables, submitting and collecting receivables, end of month submittals, and reconciling bank statements.

Candlewood Suites, Milwaukee, WI, 2010 to 2011

General Manager

         Steered daily operations for newly built 95-room extended-stay hotel while concurrently serving as GM of Holiday Inn Express.

         Established and maintained a cohesive and cooperative workforce, critical to delivering superlative guest service.

         Demonstrated excellent versatility in coordinating and supervising accounting activities, human resources, safety, budget administration, housekeeping, maintenance, front desk, and sales.

         Increased guest service scores to among top 16% nationwide out of 285 hotels.

Holiday Inn & Georges Chop House, Madison, WI, 2008

Interim General Manager

         Assigned with elevating employee morale and reorganizing all departments to ensure corporate standards compliance, enhance operating efficiency, and heighten guest satisfaction.

         Reduced food costs for steakhouse by 8% by closely monitoring food and liquor inventory.

         Played an integral role in training newly-hired General Manager.

Holiday Inn Hotel & Suites, Milwaukee, WI, 2000 to 2005

Director of Sales (2003 to 2005)

         Led full spectrum of hotel sales operations encompassing group and corporate business and meetings.

         Assessed and developed hotel s room budget and prepared annual sales and marketing plans.

         Functioned as Assistant General Manager from 2004 until 2005.

Front Office Manager (2002 to 2003)

         Applied dynamic leadership talents toward directing efforts of eight front desk personnel with responsibility for hiring, training, motivation, discipline/termination and performance evaluations.

         Launched VIP program for Sales department which was eagerly adopted throughout company.

         Consistently ranked #1 among all Wisconsin IHG branded hotels in guest service scores.

         Promoted from initial role as Night Auditor/Front Desk Agent (2000 to 2002).

Marriott International:

General Manager Certification: Courtyard Brand Fundamentals, 2011

Intercontinental Hotels Group, Atlanta, GA:

Revenue Management Advanced Certification: Intercontinental Hotels, 2014

General Manager Certification: Crowne Plaza Brand, 2013

General Manager Certification: Candlewood Suites Brand, 2010

General Manager Certification: Holiday Inn Express Brand, 2006

Director of Sales Certification: Holiday Inn Brand, 2003

Director and Chairman of Hospitality Committee Gateway to Milwaukee, Milwaukee, WI, 2014-Present

Member of Legislative and Tourism Committee, Wisconsin Hotel Lodging Association, 2014-Present

President Elect: 2016-Present; Director and Member of Scholarship Task Force: 2014-2015, Greater Milwaukee Hotel Lodging Association, Milwaukee, WI