Driven, focused, and hard-working Claims Management Professional with a background in overseeing daily operations within fast-paced environments throughout the insurance industry. Experienced in implementing strategic operational procedures, handling catastrophic claim adjusting, supervising cross-functional teams, and consistently increasing efficiency levels. Highly adept in improving organizational productivity in addition to maintaining strong communication with co-workers, key clients, vendors, and members of management.

Proficient in: Xactimate, Symbility, Simsol, Xactanalysis, Microsoft Office Suite, and Photoshop

  Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supervise a team of Field Adjusters deployed throughout several states which requires providing coaching and individualized feedback in addition to assisting with complex claims

  Perform recruiting operations such as identifying potential candidates and completing interviews, travel to field locations to provide training, and configure Adjuster laptops on a daily basis

  Played a lead role in the design of an online database which was used by Adjusters working with Liberty Mutual along with overseeing the creation of online training courses

  Acted as a storm/site manager during claim responses for catastrophic events in addition to handling operational functions such as strategy development and account management

  Designed and implemented a Xactimate template which was utilized throughout the NY State Damage Assessment Program, created insurance letter templates, and trained new employees

  Provided training and development to both new and existing employees which was centered around improving efficiency levels along with coordinating field logistics in the absence of Field Manager s

  Utilized superior communication and interpersonal abilities to maintain positive rapport with Adjusters, carrier re-inspectors, and third parties involved in the claim process

  Attended and presented training at annual Worley Expos, hurricane workshops, and storm orientations

  Managed the completion of large loss claims within the state of Louisiana which required superior analytical abilities and included examining up to 15 organizations

  Maintained a significant knowledge of adjusting best practices and regulations, ensured high quality levels were maintained, and diffused escalated client account issues

Additional Professional Experience Includes: Adjuster, McNeil Group, 2008

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in claims management/adjusting roles with experience in creating innovative operational strategies, leading cross-functional teams, and supporting field claim management. In addition, I have a demonstrated ability to provide comprehensive training to both new and existing staff members.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and extensive industry specific licensure.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be an asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy