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Driven, focused, and hard-working Human Resources Professional with 10+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in managing cross-functional teams, implementing comprehensive human resources strategies, coordinating learning & development programs, and improving staff retention levels. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.

  Directly manage several daily administrative and operational tasks within a fast-paced environment with a focus on increasing productivity, efficiency, and employee engagement levels

  Coordinate the completion of training and development programs, facilitate approximately 35 courses within the United States, and consistently assess student performance/retention

  Assist in onboarding related strategies which included creating training learning objectives, identifying potential training improvements, and creating programs focused on reducing new hire training time

  Act as a member of a team tasks with developing innovative training curriculum for new staff members which is able to be catered to specific job functions

  Selected to represent Business Banking University (BBU) as a Partner due to a high level of financial acumen, analytical abilities, and understanding of operational business needs

  Oversaw key client accounts which accounted for over $20 million in annual revenue and required reviewing account issues and identifying potential resolutions

  Created comprehensive operational strategies focused on consistently meeting individual sales goals, advised members of executive management on financial decisions, and managed operational revenue growth

  Managed the onboarding and professional development of employees within an under-performing New Mexico market which included supervising programs and streamlining current processes

  Worked closely with internal human resource and executive management partners, handled the onboarding of up approximately 260 new hires, and successfully decreased the turnover rate from 140% to 19.23%

  Handled administrative operations of a successful retail banking branch which included supervising staff members, handling employee relations issues, and implementing internal control processes

  Played an instrumental role in successfully rebranding the organization within the community which required facilitating community events and identifying potential new clients