Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Highly Accomplished Leader who contributes proven experience in Multi-Site Operations Management, Team Building / Training, Strategic Analysis / Planning, Trends Tracking, Project Management, and Process Optimization, as well as talents in Sales, New Business Development, Policy / Procedure Development, Budget Control, Inventory Management, and Regulatory Compliance. Top Performer who offers solutions-centric critical thinking for insightful results, and who makes decisions to reflect positively on seamless operations in alignment with a company s goals. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving market scenarios. Excellent Communicator who develops collaborative relationships with cross-geographical decision-makers, multidisciplinary teams, and clients / customers, and who leads staff by example and with ethics and integrity.

Operations Manager ￨ Vice President

Capitalized on the opportunity to lead forward-thinking operations, including recruiting, training, mentoring, and managing a top-notch team of 8 managers and 142 non-exempt personnel, as well as facilitating coaching, proxxxxxxtions, and open-forum communication and resolving inter-group conflicts. Managed a Lockbox Customer Service Department supporting 650 customers in 2002, and directed a computer team supporting 800+ daily transmissions and reporting for lockbox. Seamlessly extracted, processed, and transmitted 7 million payments xxxxxxnthly for 83 lockboxes. Delivered on-call 24x7 support for proactive problem resolution of department, equipment, or operating system challenges. Administered system conversions, and managed updates, disaster recovery testing, and customer conversion. Expertly prepared and submitted xxxxxxnth-end reports for senior management to analyze KPIs. Developed relationships axxxxxxng top vendors, business lines, and customers.

  Received Best in Class Award in 2003, 2004, 2009, and 2013.

  Hosted numerous xxxxxxnthly and quarterly conferences with customers.

  Functioned as a Talk to U.S. Survey Champion for National Lockbox in 2014.

  Served as interim St. Louis Lockbox Site Manager for 250-employee operations.

  Served as back-up Building Manager for a St. Louis operations center employing 700.

  Achieved 100% compliance with OCC, SOX 404, and SOC1 audits for 14 consecutive years.

  Reduced error rates 10x for internal payments to 3 errors per 100,000 payments processed.

  Onboarded multiple Fortune 500 clients by leading department tours as a xxxxxxdel for the enterprise.

  Reduced external payments to 1.5 errors per 100,000 payments processed versus industry-standard 6.

  Served on a Visual Management Team tasked with implementing a new, dynamic best practices program.

  Actively increased xxxxxxnthly check processing volume from 1.8 million to 7 million, from $1 billion to $4.1 billion.

District Sales Manager, St. Louis, XXXXXX (1999 2002)

Maximized bottom-line performance by delivering top sales results within a 12-store district employing 130 staff across Illinois, Kentucky, and Xxxxxx. Directed all facets of store-wide operations, including short- / long-term planning, budget control / management, and inventory management. Led targeted decision-making axxxxxxng a details-centric project team, including conceptualizing, developing, and executing the company s quarterly plan-o-grams. Completed annual reviews and store development plans. Cost-effectively managed district-wide strategic loss prevention investigations.

  Reduced shrinkage to 3% via education, training, and enhanced store set-up.

  Exhibited industry-wide expertise in boosting sales across last year s annual sales.

  Earned recognition as corporate leader accountable for directing multiple districts and regions.

  Ensured continual best practices for improved customer experience, reduced shrinkage, and increased sales.

Store Manager, Harrisonburg, VA ￨ St. Louis, XXXXXX (1994 1999)

Played a vital role in directing fast-paced store operations, including training, mentoring, and managing a team of 15 assistant managers and associates; objectively reviewing performance results; and optimizing daily, weekly, and xxxxxxnthly sales goals. Proxxxxxxted 2 assistant managers to store managers, 3 keyholders to assistant managers, and 5 sales associates to keyholders. Consistently ensured quarterly plan-o-grams were properly implemented for maximum return on sales.

  Honored for job performance excellence with Store Manager of the Year in 1998.

  Taught teams to suggestive sell at POS to increase sales and improve average dollar results.

  Successfully supported new store openings in St. Louis, XXXXXX, Washington, D.C., and Stanton, VA.

  Concurrently managed a second Xxxxxx store in 1998 to support professional advancement initiatives.

  Celebrated as Top Elite store for average dollar sales / increase, percent increase, and inventory percentage.

Bachelor of Arts in Human Resource Management Lindenwood University