• Personable Bartender possessing 15+ years of experience in mixing, garnishing and serving drinks.
• Dynamic interpersonal communication skills, critical to establishing rapport and forming positive relationships with patrons.
• Demonstrated ability to identify patron needs and strategically upsell beverage and food items to fulfill needs and boost sales.
• Proven ability to enhance overall customer experience, leading to increased levels of satisfaction and repeat business.
• Proficiency in POS and cash handling system.

The Proper Caf , Cambria Heights, NY 2005-Present

Bartender

• Leverage strong interpersonal skills to deliver high quality customer service within a fast-paced restaurant.
• Make knowledge based recommendations to ensure fulfillment of patron needs; strategically upsell menu items to boost sales.
• Promptly deliver orders to ensure overall customer satisfaction.
• Build positive relationships with patrons to promote repeated business.
• Maintain accuracy throughout all financial transactions.
• Ensure strict adherence to health and food safety regulations throughout all operations.
• Utilize strong organizational skills to maintain proper inventory levels.
• Successfully facilitate various types of events.

Blue Room Lounge 2010-2012

Bartender / Waitress

• Provided excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
• Leveraged food and liquor expertise to resolve inquiries and make individualized recommendations.
• Strategically upsold menu items, key to driving company revenue.
• Provided bottle service and service to special parties.

Frosty Fresh, Freeport, NY 2000-2007

Driver / Operator

• Delivered high quality service to customers throughout assigned territory.
• Used strong organizational skills to maintain proper inventory levels and ensure strict adherence to regulatory guidelines throughout all operations.

ETIPS Certification; 2017

Food Protection Certification, Briarwood College; 2013