Yyyyyy x. yyyyyy

Eager to contribute seasoned background in the restaurant industry toward securing an opportunity as a General Manager.

Staff Training & Leadership ~ Team-Building ~ Vendor Relations ~ Cost Control

Guest Relations & Service ~ Inventory Control / Purchasing ~ Scheduling ~ Report Writing

         Possess 20+ years management experience at some of the highest rated restaurants in Suffolk County and Nassau County.

         Excel throughout the complete spectrum of restaurant and bar operations including inventory management, health and safety compliance, cash management, employee relations, and hands-on guest service.

         Considerable strengths in training, coaching, and motivating highly productive staff who aim to achieve unparalleled guest satisfaction.

         Able to leverage keen analytical abilities to assess and optimize restaurant s profitability, cost control, and revenue opportunities.

         Consistently nurture customer relations to optimize satisfaction, repeat and referral business, company reputation and competitive positioning.

         Proficiency in problem solving, planning, forecasting, and prioritization.

         Advanced knowledge of and experience in both front of house (FOH) and back of house (BOH) operations.

         Well-versed in current and emerging food/dining trends and industry practices.

         Adept at minimizing waste, promoting specials, F&B purchasing, and preparing a vast range of mixed drinks.

         Reliably meet customer service expectations buy exhibiting genuine attention to detail, professionalism, graciousness, and efficiency.

         Extensive background in delivering and training others in French service and use of gu ridon.

Volpe Ristorante at Fox Hollow Restaurant & Catering, Woodbury, NY, 2010 to Present

Manager, Bartender & Waiter

• Spearhead full-scope bar operations with accountability for inventory control, financial transactions, customer relations, and supplier management.
• Mix drinks, replenish beverage stock, and deliver quality service to all guests with an emphasis on cleanliness, efficiency, accuracy, and courtesy.
• Enforce adherence to all liquor laws including practicing responsible alcohol service.

Campari Restaurant, Northport, NY, 2009 to 2010

Waiter

• Took customers orders, served meals and drinks, ensured 100% satisfaction, and addressed issues or dissatisfaction when applicable to placate guests and maximize repeat business.

Long Island Grill, Lake Ronkonkoma, NY, 2009 to 2010

Bartender

• Took customers food and drink orders, prepared and served drinks, collected payments, and maintained clean work area, bar, and tables.
• Monitored and replenished liquor, beer and supplies, and extensively participated in driving productive and profitable business operations.

Continued ►

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Professional Experience continued

Rothmam s Steakhouse, East Norwich, NY, 2007 to 2008

Bartender

• Maintained bar area and prepared and served drinks while delivering a positive customer experience.

         Demonstrated proficiency with extensive wine list and use of gu ridon to transform food preparation into entertainment and create an atmosphere of sophistication.

         Inputted orders into POS system, served meals, and performed accurate and efficient cash management.

Nissequogue Country Club, St. James, NY, 2004 to 2007

Ma tre d'

         Championed outstanding guest service at 4-star restaurant, vital to driving repeat and referral business.

         Mentored, motivated, coordinated, and directed efforts of waiters and bus boy.

         Greeted and seated guests, explained frequently changing menu, and efficiently took food orders.

         Taught back-of-house and front-of-house the art of French service and table-side use of gu ridon.

Mamma Lombardi, Holbrook, NY, 2003 to 2004

Bartender

         Prepared alcoholic and non-alcoholic beverages including mixed drinks, took food orders, inputted orders into computer POS system, and served customers at the bar.

• Increased revenues by introducing and enthusiastically promoting drink specials.

KV s Premium Imported Cigars, Lake Ronkonkoma, NY, 1995 to 2002

Owner

         Managed all aspects of daily operations for tobacco shop encompassing sales, advertising, inventory control, regulatory compliance, human resources, vendor relations, customer service, and financial administration.

         Steadily evolved business into the fastest growing and one of the largest cigar stores on Long Island offering over 450 different cigars.

Smithtown Haus, Smithtown, NY, 1985 to 1998

Bar Manager, Master Mixologist, Restaurant Manager, Ma tre d', Waiter

• Maintained excellent knowledge of beverage lists, promotions, garnishes, contents, and preparation methods.

         Ordered alcohol, wine, beer, drinking glasses, and other supplies in adherence to budget limitations.

• Practiced and ensured constant compliance with fire, health, safety, and hygiene standards and regulations.

         Created bartending work schedule to ensure adequate staffing while minimizing labor expenses.

         Supervised staff, handled restaurant closing procedures, and conducted bank deposits.

         Exhibited technical expertise, flair, and showmanship in proficient use of gu ridon to facilitate French service.

Additional Experience:

Food & Beverage Manager, Bartender, Waiter, Ma tre d , Bavarian Inn, Lake Ronkonkoma, NY

Ma tre d', Waiter, Bartender, Felice s Catering of Patchogue, Patchogue, NY

Head Bartender, Bar Manager, Saxon Arms, Oakdale, NY

Graduate, Sommelier Society of America

Candidate, Associate s Degree in Restaurant Management, Suffolk County Community College

Micros and POSitouch hospitality software