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Yyyyyy x. yyyyyy

- 2477 Blue Crab Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Pilot (Commercial ▪ Private)

Qualifications Profile

 

    Highly self-motivated and dynamic airline professional currently providing high-performance passenger ground services for American Airlines and Envoy Air, including ground handling services for 4 client airlines, while maintaining customer service in the garage storage solutions and restaurant businesses.

    Focused and goal-driven with a view to transitioning a ground-based career into commercial airline pilotage, leveraging a significant private pilot experience on small and experimental aircraft, and currently enrolled to complete the ratings needed for commercial aviation.

    Proven passion for delighting the customer through efficient service delivery and people-centric compliance with service quality standards, enabling the business to prosper and achieve cost and quality advantages in target markets.

    Exceptional people management and relationship building skills that inspire customer confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

 

Professional Experience

 

American Airlines Ÿ Fort Myers, XXXXXX Customer Service Coordinator Apr 2015 Apr 2017

    Provided operational directions and multi-functional coordination in managing passenger check-in services in airport and ticketing counters, ensuring compliance with airline service quality standards as well as Federal guidelines in in handling passengers and checked baggage.

    Managed operational support, serving as Ticket Counter Agent during check-in and ensuring smooth xxxxxxow of passengers in the boarding process as Gate Agent.

    Generated and filed daily paperwork in processing xxxxxxights as scheduled, while handling passengers in managing xxxxxxight disruptions, xxxxxxight diversions from upline stations, and addressing individual complaints/issues.

    Supervised junior agents and provided HR support in development new agents to reach potential productivity.

    Managed daily staffing schedule of all agents and xxxxxxights while processing daily station finances.

 

Envoy Air Ÿ Fort Myers, XXXXXX Station Agent Sep 2014 Present

    Provide station operations support in passenger and baggage check-in, boarding gate control, and ground handling services for 4 client airlines, while ensuring compliance with service quality standards and Federal aviation guidelines.

    Assist with ramp operations, generating pre- and post-xxxxxxight documentation, and coordinating with maintenance and operations control in processing next scheduled xxxxxxights within shift.

    Conduct monthly Silver Airways safety and compliance audits

 

Others

Monkey Bars Garage Solutions Ÿ Fort Myers, XXXXXX Customer Service Representative Jan 2014 Present

    Promote and present company products and services at home show expositions and trade events, setting-up and dismantling product display booths, visiting private homes to conduct presentations and provide estimates.

    Collaborate with several teams in preparing and installing sold products at customer premises.

 

Poco Loco Ÿ Xxxxxx, XXXXXX Server Dec 2012 Present

Jerry s Foods Ÿ Bethpage, NY Server Jul 2009 Present

    Receive and process fulfillment of customer orders, using advanced Micros POS system for efficient menu production as well post-dining billing and payment processing.

    Ensure customer satisfaction, setting examples in customer service in all areas of the dining experience, addressing complaints, and escalating to the right office as needed for swift resolution to restore customer patronage.

    Provide proper restaurant upkeep and sanitization at the end of each shift.

    Train new servers and back-office staff members to enable them to reach their potential productivity.

 

Education & Credentials

 

    Commercial Pilot, ATP XXXXXXIGHT SCHOOL Jacksonville, XXXXXX (On the last leg of getting the necessary ratings)

Licensure & Certifications

    Private Pilots License with High Performance Endorsement

    Certified pilot: Cessna 162/172/182/206, Piper PA-28/PA28R, Cirrus SR22, Xxxxxxight Design CTLS, & Tecnam P2006T

Technical Skills

    SABRE airline CRS (Computerized Reservation System) | MS Word | Micros POS | Web Design

Affiliation/Community Involvement

    Member: Board of Directors, Fort Myers Xxxxxxying Club

 

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