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Records Management ~ Databases & Spreadsheets ~ Customer Service
Project Support ~ Training ~ Emergency Response ~ Regulatory Compliance
Substantial administrative experience spanning records maintenance, inventory control, facilitating safety meetings, internal communications, emergency response, documentation, and government relations.
Ability to establish and maintain cooperative working relationships with all levels of an organization.
Excellent computer skills and technical savvy; able to create, update, and maintain spreadsheets, forms, charts, and databases to track critical business information.
Demonstrated expertise in customer service, expense tracking, staff training, streamlining workflow processes, and supervising team members to ensure peak levels of productivity.
Proven capabilities in maintaining systems and controls to optimize information flow and transparency.
Excel at prioritizing and managing multiple concurrent tasks to meet crucial timelines and performance goals.
Highly discreet and committed to ensuring strict confidentiality of sensitive files and documents.
Chugach Alaska Services, Inc., Valdez, Alaska, 2013 to Present
Diligently oversee data files for redlines to spill response procedures, protocols, manuals, and forms.
Participate in spill response drills and extensively interface with representatives from multiple regulatory agencies to ensure compliance with defined criteria.
Serve as single point of contact for inserting redlines into primary Prince William Sound/spill response plan and Valdez Marine Terminal contingency plan, and governed full revision control for documents.
Identify regulatory reference gaps to determine if specific regulations need to incorporated into database.
Assist SERVS Operations, Ballast Water Treatment Facility, and Power Vapor by applying redline reviews and edits to departmental procedures and manuals, and proactively foster unified efforts among all groups.
Train department team members and Operations personnel in document redaction and redline process.
Join forces with multiple groups enterprise-wide to facilitate seamless system modifications.
Valdez Police Department, Valdez, Alaska, 2013
Public Safety Technician (Emergency Dispatcher / Jailer)
Answered emergency and non-emergency calls, used GPS/GIS to track callers, gathered details of emergencies or complaints, and relayed pertinent information to police and emergency services personnel.
Constantly monitored status and location of police patrol units and dispatched service calls accordingly.
Responded appropriately to fire, panic, and burglar alarms for City departments and local businesses.
Processed high volume of paperwork for police department including case reports, court documents, memos, letters, and confidential records.
Closely monitored camera system including within jail facility to ensure safety of staff and inmates.
Providence Valdez Medical Center, Valdez, Alaska, 2011 to 2014
Rehabilitation Aide / Administrative Assistant / PRN on Call
Generated medical record upon admission and entered patient information into database in alignment with confidentiality and security polices.
Prepared forms for lab and radiology tests, and transcribed physician and nursing orders for patient care plan.
Effectively maintained up-to-date patient records to ensure accurate therapy charges and partnered with applicable therapists (occupational, physical, speech) in coordinating patient treatment as needed.
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Chugach Alaska Services Inc. / Houston Contracting Services AES, Fairbanks AK, 2008 to 2010 & 2013
Document Control / Data Entry Technician / Fabrication Shop Administrator
Performed broad-based administrative tasks encompassing data entry, answering and routing incoming calls, creating and updating spreadsheets, completing new hire documentation, and meticulously tracking work orders to ensure rigorous budget compliance.
Inputted pipeline strategic reconfiguration data into computer with an emphasis on adherence to SOPs and other guidelines.
Attended and often facilitated department safety meetings, and supported project management personnel by retrieving and distributing critical data essential to driving project continuity.
Systematically compiled data for DOT / Joint Pipeline Office audits and regulatory inspections.
Validated craft timesheets, advised staff in properly completing expense reports, and arranged transportation and lodging for pipeline employees.
Hawaii Central Credit Union, Oahu, Hawaii, 2006 to 2007
Teller / Accounting Representative
Opened new accounts for customers, processed deposits and withdrawals, cashed checks, and provided influential support to Accounting department.
Knowledgably answered patron inquiries regarding accounts, abated concerns and complaints, and consistently delivered superior customer service.
Fred Meyer, Fairbanks, Alaska, 2003 to 2006
Central Check Stand Supervisor / Pharmacy Technician
Performed cashier functions, filled prescriptions, updated patient profiles in computer system, and submitted prescription insurance claims for reimbursement.
Leveraged solid leadership talents toward supervising up to 30 employees and ensuring adequate staff coverage over lunch breaks and absences.
Maintained central check stand safe throughout shift, and completed closing reports daily.
Transportation Security Administration, Fairbanks, Alaska, 2002 to 2003
- Screened individuals and baggage though use of hand-wand, x-ray machine, pat-down searches, and observing passengers via walk-through metal detector.
Methodically inspected surveillance machinery prior to each shift and maintained associated logs.
Served as lead screener on remote deployments with accountability for completing payroll forms, preparing inventory orders, and liaising with local, state, and federal law enforcement agencies.
Orchestrated arrival and departure of security personnel in accordance with Homeland Security protocols.
Fairbanks Memorial Hospital, Fairbanks, Alaska, 2000 to 2002
Distribution Clerk / Home Medical Representative
Filled and delivered supply requisitions to maintain stocked supply carts according to hospital requirements.
Performed detailed cycle counts/expiration checks to verify inventory accuracy and product integrity.
Fire Fighter I, International Fire Service Accreditation Congress-Alaska
Hazardous Materials Awareness, International Fire Service Accreditation Congress-Alaska
Adobe Illustrator, Adobe Acrobat, Visio, Microsoft Office (Word, Excel), Frame Maker, National Crime Information Center (NCIC), Alaska Public Safety Information Network (APSIN), Elite, VTA Learner, TDDI, E-Stick, MMIS, Incident Command System (ICS), GPS/GIS technologies
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