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Teressa Allen _

Professional Experience

Highlights

         Highly motivated

         Customer focused

         Detail Oriented and Organized

         Flexible work schedule

         Great time management skills

Extra Hands Customer Relation s Specialist-Allstate Insurance January 2015-Present

         Take payments for existing policy holders through IPS

         Educate customers on their billing

         Making appointment for the agents for annual insurance reviews policy s

         PIP Variation s helping customer verify their medical benefits

         Agent forwarding helping customers with the policy

         Create endorsements for customers that need to add/remove/change

Extra Hands Co-HO Team Allstate Insurance August 2014-December 2014

         Assist manager in Floor Support when Front Line Leader was unavailable

         Initiate outbound leads for agents in various regions to promote their book of business

         Make sure endorsements are done correctly on policies

         Responsible for excellent customer service to ensure customer retention

         Assist front line leader by making job aides for peers to help with smoother calls

         Help coach my peers on processes in everyday calls

         Y-Jacking with new team member

         Created presentation to build team knowledge 101 Sales Commandment s

Customer Relations Specialist Allstate Insurance July 2014-August 2014

         800 Service, educate and provide coverage that met each individual customer s policy needs

         Document and created documents with exceptional accuracy

         Take payments for existing policy holders through IPS

         Change customer household information on their contact page when needed

         Change payment methods if needed as per customer request

         Assist with third party questions per Rio Guidelines

Wireless Lead Idaho National Lab, August 1991- May 2013

         Eighteen years of experience supervising and managing a department

         Eighteen years of experience working on corporate/government Verizon accounts

         Lead a team of 4 representatives provide coaching and teaching operations of cellular devises

         Accountable for company credit card purchases in store and online

         Administrator of the Blackberry Server (BES)

         Time management to complete all reports and task on time or before time

         Excellent computer skills including computer programs such as Microsoft Suite and QuickBooks

         Six years Computer Help Desk Technician level II support

Community Involvement

         Allstate Ambassador

         Idaho Food Bank

         Eastern Idaho Singles events coordinator updating the calendar