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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Administrative Specialist

Office Operations ~ Data Entry ~ Human Resources

Report Preparation ~ Client Relations ~ Databases ~ Spreadsheets




         Possess sound administrative experience with demonstrated strengths in reporting, accounting, human resources, benefits administration, insurance administration, customer service, and operational support.

         Excel at planning, prioritizing, and managing multiple concurrent tasks to meet crucial timelines and performance goals.

         Proficiently maintain spreadsheets, reports, and databases to track vital business information.

         Discreet, ethical, and committed to ensuring utmost confidentiality of sensitive files and documents.

         Dependable problem solver with expertise in managing correspondence, streamlining workflow processes, maintaining files, and establishing unified working relationships with all levels of an organization.


Professional Experience


Unique Advantage, 2015 to 2017

Drexel University, Philadelphia, PA, 2016 to 2017

Data Processing Specialist

         Supported Initiative Advancement and Research departments by systematically coordinating records management functions including regular biographical updates of University constituents.

         Inputted daily articles of Alumni members into Q Directory folder and Advance system.


West Philadelphia Skills Initiative, Philadelphia, PA, 2015

Program Coordinator

         Collaboratively facilitated information session, testing, pre-screening, orientation, evaluation, and graduation for two job training programs.

         Tracked and documented participant attendance, set up A/V equipment for workshops and presentations, and steadily documented progress of 30+ participants throughout program life cycle.


Contemporary Staffing Solutions; Connect America, Broomall, PA, 2014 to 2015

Data Entry Specialist

         Submitted new product invoices for customer and inputted 1,000+ emergency contacts and related personal information in mobile help system.

         Reviewed, processed, and updated 2,000+ suspended and cancelled client accounts in Salesforce for Connect America, parent company to leader in Emergency Medical Alert Systems.

         Methodically posted customer payments and generated regular reports to reflect daily balance.


CareersUSA; Elwyn, Philadelphia, PA, 2013 to 2014

Data Analyst Specialist

         Processed medical claims associated with therapy sessions for disabled children and adults, meticulously checking for errors prior to input into web portal.


The Dubin Group, 2008 to 2012

First Bank Of Delaware, Philadelphia, PA, 2009 to 2012

Service Representative

         Spearheaded Money Business Portfolio by auditing check deposits, preparing daily statements for cash orders/wire transfers, and collecting details to complete CTR/SAR requirements.


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Operations Associate

         Adeptly supported a vast range of operations within Corporate offices by effectively processing stop payments, NSF returns, chargebacks, corrections, adjustments, account re-activations, and general ledger reconciliations.


E-Payments Operations Specialist

         Regulated e-payments by researching, identifying, and processing duplicate and NOI items from processors, tracking outgoing collection requests, disseminating letters to consumer bank, and generating monthly reconciliation report of collection items paid to processor's operating accounts.

         Provided influential support to customer service area such as ACH payment tracking, collections, revocations, bankruptcy claims, third-party notices, proposals, and deceased notifications.


Towers Perrin, Philadelphia, PA, 2008

Accounting Specialist

         Governed timely and accurate processing of client consolidated invoices and maintained associated database.

         Joined forces with Cash Application Specialists in processing payments for client consolidated invoices according to defined requirements.


The Bettingers Company; Women's Opportunities Resources Center, Philadelphia, PA, 2010


         Registered eligible low-income individuals in family savings, business classes, and loan programs, knowledgably responded to inquiries, prepared correspondence, and managed bank deposits.

         Proficiently performed multiple administrative tasks encompassing incoming and outgoing mail, spreadsheet maintenance, filing, and cash payment processing.


CareersUSA, 2006 to 2008

Blue Cross & Blue Shield, Philadelphia, PA, 2007 to 2008

Enrollment Specialist / Data Entry Specialist

         Expeditiously entered and processed group enrollment information, maintained customer/member accounts, and troubleshot errors and inconsistencies to ensure accurate records.

         Compiled and accurately inputted COB (Coordination of Benefits) surveys/questionnaires into Oracle-based application.


Greater Philadelphia Urban Affairs Coalition, Philadelphia, PA, 2006

Benefits / Human Resources Assistant

         Delivered broad-based HR support with an emphasis in benefits administration including responding to staff inquiries, assembling benefits packages, enrolling new eligible employees, and partnering with carriers to swiftly resolve insurance claims.


Prior background includes 11 years with Thomson Scientific as Human Resources Coordinator (and formerly as Human Resources Clerk)




Bachelor in Science, Business Administration, (in progress), DeVry University Online


Computer Information Systems, PC Applications, Community College of Philadelphia




Salesforce, Ellucian Advance Web, FilmMaker Pro 11, QAS Pro Advance, ETO, Office 365, Zuroa, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), KMail, Athena, TotalView, Informatics, WordPerfect, Adobe, PACER Service Center, Nortel Networks


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