Yyyyyy x. yyyyyy

Director of Operations Healthcare Revenue Cycle Management

Billing Management ~ Accounts Receivable ~ Team-Building & Leadership

Policy & Procedure Development ~ Cost Control ~ Trend Analysis ~ Continuous Improvement

         Bilingual (English & Spanish) with exceptional skills in interpreting financial reports, performing data analysis, delivering group presentations, and orchestrating initiatives to fuel profitability.

         Proficiency in systems and processes used to generate reimbursement data such as GE and Infinity medical billing and EMR information systems; advanced knowledge of revenue cycle transaction codes such as ICD-9 and CPT.

         Extensive experience in performing A/R follow-up to maximize incoming cash flow, and diligently adhere to federal and state regulatory requirements specific to debt collection.

         Skilled at establishing, implementing and maintaining procedures and controls to accelerate workflow, reduce expenses, and markedly elevate quality levels.

• Well-developed skills in creating spreadsheets and databases to track and organize vital financial information.

         Able to cultivate, nurture, and maintain unified relationships with key stakeholders; possess a solid reputation for professionalism, integrity, attention to detail, and commitment to confidentiality.

         Certified in DBMS Report Writer.

Origin Healthcare, Rutherford, NJ, 2002 to Present

Director of Operations Anesthesia

         Steer full-scope revenue cycle management operations and proactively join forces with multiple departments to swiftly resolve enterprise-wide challenges and augment revenue recovery.

         Leverage sound knowledge of human resources functional areas to evaluate staff performance, perform collaborative goal setting, promote ongoing career development, select and orient new personnel, and implement corrective action as needed.

         Constantly monitor and ensure strict adherence to patient confidentiality protocols and HIPAA requirements.

         Propel revenue recovery and company s fiscal health through vigilant monitoring of receivables including aging, number of days in A/R, and bad debt.

         Align, mobilize, and empower staff to regularly meet goals by analyzing key performance indicators (KPIs) and trends in operational metrics, and strategically determined optimum course of action.

McKesson, Somerset, NJ, 1998 to 2002

Operations Manager

         Spearheaded all facets of Medical Billing Outsourcing Services Division with a primary focus on key account management and receivables.

         Conducted frequent trend analysis to pinpoint areas needing improvement, and championed efforts to standardize and streamline daily department functions.

         Masterminded comprehensive employee training system to boost staff performance and department efficiency.

         Supervised and delegated tasks to 23+ personnel, consistently emphasizing quality control and productivity.

         Resourcefully devised pivot tables in Excel to analyze dual billing systems and fortify reporting and processing.

         Steadily increased revenues by obtaining maximum reimbursements from multiple payer groups.

Robert Wood Johnson University Hospital, New Brunswick, NJ, 1994 to 1998

A/R Billing Representative

         Applied sharp attention to accuracy in processing accounts receivable, promptly following up on open balance invoices, and communicating with patients and insurance companies to resolve issues and increase collections.

         Trained, supervised, and mentored new hires in use of IDX revenue cycle management system.

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in healthcare revenue cycle management and am submitting my resume for your review. In advance, thank you for your time and consideration.

As indicated in my resume, I bring to you proficiency with several medical billing applications, solid experience in team direction and leadership, and well-developed skills in constantly enforcing HIPAA compliance. My precise attention to accuracy and quality control, as well as expertise in strategic planning and trend analysis would enable me to effectively transition into your company and garner immediate results. To complement these qualifications, I offer exemplary managerial, report writing, human resources, and problem solving capabilities.

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through significant industry experience and resourcefulness. I am confident that I could be a valuable asset to (INSERT NAME OF ORGANIZATION), and will call you later in the week to see if we can schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy