- 5048 S Clancy Ÿ Xxxxxx, XXXXXX xxxxxx-4026 ( (xxx-xxx-xxxx * abc@xyz.com

Retail Sales Management

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 15 years providing high-performance sales, customer service, and merchandise inventory management in the retail business.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Strategic Planning & Execution

    Marketing & Sales (Trad. & Online)

    Fiscal & Budget Administration

    Retail Sales Management

    Territory Sales Administration

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Merchandise Inventory Management

    Profitability Management

    Inter-Office Coordination

    Staff Supervision & Training

    Personnel Administration

    Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Customer Service Management

    Built and sustained strategic business relationships with customers for repeat business.

    Addressed and resolved customer complaints handling the most complex issues while preserving a positive shopping experience for all business members.

    Routinely assisted as many as 1300 customers each day in a high-volume retail outlet.

Retail Sales Management

    Handled high volume sales with cash, credit and gift card transactions, leading a team with the highest credit and warranty production. Met monthly sales goals for 6 months straight.

    Doubled are wireless sales in one year attaining 120% increases in total profit and sales.

    Increased are sales in electronics 60% over the first 3 quarters.

    Increased liquor sales by 20% through excellent merchandising and inventory control.

    Led 4 merchandising teams and successfully exceeded sales goals by 20%.

    Consistently exceeded daily sales targets with an average of $35,000 in sales each day.

    Achieved a 110% profit increase in property management and on track to double the performance.

Operations Management

    Worked with vendors for product pricing and special orders, collaborating with the buying team in processing bulk purchases at lower unit cost that maintained a competitive cost advantage.

    Managed the most efficient receiving department regularly placing in the 90^th percentile for operational efficiency.

People Management

    Trained and promoted several sales associates, distributors, and retailers in assigned markets/territories.

    Interviewed over 1500 job applicants and successfully staffed 3 new store locations.

Work History

Store Manager, CVS Pharmacy Ÿ Phoenix, XXXXXX Mar 2012 Present

Assistant Store Manager, Sears Ÿ Arrowhead, XXXXXX Oct 2011 Mar 2012

Assistant Manager, Sam's Club Ÿ xxxxxx, XXXXXX Oct 2002 Sep 2011

Education & Credentials

    UNIVERSITY OF PHOENIX Ÿ Phoenix, XXXXXX (Expected: 2017)

B.S. in Business Management, focused on Project Management, GPA: 3.5

Awards & Recognition

    Currently 3rd in my district in store metrics also have an 80% customer satisfaction rating

    Maintained number one position in customer service numbers in district sales

    Promoted to Assistant manager after only 1 year of employment and to Store Manager within the same period.

Professional Affiliations& Community Involvement

    Coach: Little League Baseball: