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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Global Project Management ￨ IT / EDI eCommerce ￨ Quality Assurance / Control ￨ IT System Lifecycle Management
Strategic Analysis / Planning ￨ Data Mining ￨ Continuous Process Improvements ￨ Customer Service ￨ Vendor Relations
Team Building / Training ￨ Mergers / Acquisitions ￨ Offshore Jobs ￨ Contract Negotiations ￨ Change Management ￨ KMS
Virtual Team Management ￨ Resource Allocation / Mobilization ￨ Lean / Six Sigma Principles ￨ Corporate Communications
Highly Accomplished Leader who makes sound decisions to reflect positively on global IT systems initiatives in alignment with a company s vision, value, and goals to drive safety-, quality-, and profit-focused projects. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented IT results, and who excels in training, building, and directing on-site, global, and virtual teams. Visionary Professional who rises above IT challenges to achieve winning outcomes, and who quickly adapts to evolving scenarios. Excellent Communicator who develops solid relationships with multicultural decision-makers, IT / business teams, vendors, and clients, and who leads peers by example and with ethics and integrity.
Global IT / EDI eCommerce ￨ Quality Assurance / Control Testing ￨ Offshore Leadership ￨ Project Management
Change Management ￨ Risk Management ￨ User Support￨ Customer / Vendor Management ￨ Global Production
Capitalize on the opportunity to lead forward-thinking project management initiatives for this Japanese shipping and logistics organization recognized as one of the oldest and largest ocean shipping companies in the world. Direct top-performing global virtual teams in Asia, Europe, and Americas regions (i.e. U.S., Canada, South America) while supporting overseas professionals in product analysis, development, testing, and implementation. Develop standardized procedures and guidelines as part of MOL s quality assurance program, and deliver high-quality support to customers and users. Interface between overseas teams and global business users, including collaborating among U.S. and Canada Customs officials in assuring streamlined import / export trade-related EDI messages for customers and vendors. Interact with key eCommerce portals (i.e. GT Nexus, INTTRA) for efficient domestic / international shipment tracking. Execute test plans and user community interactions, and meet requirements on development and GIS mapping. Mentor subordinates and colleagues.
Successfully promoted proactive measures to receive superior scorecard ratings from MOL s customers.
Continually implemented sustainable, customer-centric quality products to drive best results and boost ROI.
Led transfer of production support-related activities to offshore site by structuring task in 3 different phases.
Expertly prepared training manuals and documents for users, delivered presentations and training, coordinated video conferences to build team spirit and clarify doubts, and trained team for optimal productivity and results.
Participated in quarterly meetings with U.S. Customs to understand systems changes and impact on MOL systems.
Project Leader ￨ Global Quality Lead EDI ￨ eCommerce Department
Global IT Production Support ￨ Project Management ￨ Risk Management ￨ Full Product Development Lifecycles
System Architecture Design / Development ￨ Testing ￨ Quality Assurance Control ￨ Business Process Improvement
Strategically steered global IT production support, project management, and risk management initiatives for this global container division and largest operating unit of A.P. Moller Maersk Group. Directed offshore activities for transferring production support efforts to offshore office, virtual team management, and offshore team training, as well as technical documentation, system architecture design / development / integration, IT test cases development, production release implementation, and quality assurance / control. Managed full product development lifecycle of critical IT systems. Led targeted decision-making within the EDI-eCommerce team within P&O Nedlloyd, including areas of EDI Support Focal, EDI Integration Focal for Internal PONL System, and Production Release and Change Management Focal. Expertly on-boarded customers for B2B integration and facilitated advanced EDI mapping (i.e. Trusted Link Enterprises TLE Inovis Mapping Workbench) and EDI-Application within a UNIX environment. Set-up new training partners for EDI, as well as reference data set-up and database maintenance. Regularly liaised among customers, vendors, and government organizations.
Expertly conducted end-to-end B2B regression testing with EDI partners.
Successfully led multiple phases of a new global integrated system in February 2004.
Led quality assurance throughout difference test phases (i.e. unit, BAT, IST, stress, performance).
Served as a go-to bridge between partners and off-shore internal teams to coordinate interface systems vs. on-site EDI team, and delivered viable suggestions and recommendations based on customer and vendor focus.
Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two
Consultant Tata Consultancy Services (TCS) ￨ Delivery Manager
Project Management ￨ Risk Management ￨ Quality Assurance / Control ￨ Global Production Support
Customer / Terminal Interactions ￨ Systems Design / Analysis ￨ Production Release Implementation
Spearheaded global production support within a highly competitive Americas region, including promoting quality-focused project management, system development, production, key production release, client / user relations, and risk management for TCS onshore endeavors. Investigated user-related challenges within a high-level production environment to ascertain infrastructure database and functional challenges, including resolving local issues and advising users accordingly, as well as reporting problems to TCS s Sydney, London, and / or New Delhi offices. Led testing, implementation, and quality assurance of newly developed programs within a dynamic test and production environment, including coordinating efforts between testing and North American teams by providing multi-module design assistance and performance monitoring. Collaborated with offshore teams and multi-office users to support 24x7 in-house program / script development, jobs / application area set-ups, simulation, reference data and files system set-up, FTM monitoring, and smooth-running of production batch jobs.
Served as a bridge between TCS offshore and North America teams.
Performed in multiple concurrent roles as System Designer and Architect.
Recognized as a bridge between overseas team and on-site client user communities.
Continually interacted with users for isolating issues and delivering solutions recommendations.
Successfully implemented newly developed programs into initial test and ultimate production environments.
Project Management ￨ Change Management ￨ Knowledge Management Systems ￨ PL / SQL Procedures
SPECS Writing ￨ User / Client Requests ￨ Quality Assurance ￨ Testing / Debugging ￨ Technical Training
Developed and led quality-centric IT projects. Directed diverse shipping modules for application systems. Promoted in-depth user-reported problem analysis and reviewed change requests submitted by multi-global office users. Gathered requirement details and raised change requests through a Change Management System. Collaborated with programmers, as well as clients, to actively test, debug, and / or implement IT efforts and deliver individual training. Led Oracle performance tuning.
Coordinated initiatives between different modules to meet target dates for fix.
Handled all facets of SPECS writing in alignment with critical goals and objectives.
Doctorate of Philosophy in Systems Engineering (In Progress ￨ Supply Chain Management) Stevens Institute of Technology
Master of Science in System Engineering Stevens Institute of Technology
Master of Science in Management (Technology Management) Xxxxxx Institute of Technology
Master of Science in Engineering Management (Project Management) Xxxxxx Institute of Technology
Master of Business Administration (Operations Management ￨ Information System) College or University Name
Bachelor of Engineering & Technology (Computer Science ￨ Engineering) College or University Name
Professional Certificate in Sustainability & International Business (Projected 2018) Harvard University
Professional Certificate in Business Communications Harvard University
Post-Graduate Certificate in Project Management Xxxxxx Institute of Technology
Lean Sensei Certified ￨ Lean Six Sigma Certified ￨ Six Sigma Green Belt Villanova University
Project Management Professional PMI ￨ Certified Manager of Quality / Organizational Excellence ASQ
Platforms: Windows ￨ Citrix ￨ UNIX / Linux ￨ Oracle
EDI Standards: ANSI ￨ EDIFACT Standard Documents ￨ XML
EDI Documents: ANSI ￨ EDIFACT Standard Documents ￨ EDI Standard Documents
EDI Translator ￨ Tools: Harbinger TLE EDI Translator ￨ IBM Gentran Integration Suite
IBM Sterling B2B Integrator ￨ Edifecs SpecBuilder ￨ EDI Mapping
Technologies: Microsoft Office 365 Tools (Word, Excel, PowerPoint, Project) ￨ SharePoint
American Society for Quality (ASQ) (Former ITEA Judge) ￨ Society of Women Engineers (SWE)
Institute of Electrical & Electronic Engineers (IEEE) Computer Society & Communication Society
Project Management Institute (PMI) ￨ American Railway Engineering & Maintenance-of-Way Association (AREMA)
United Nations GirlUp Program (Regular Leadership Summit Attendee)
United Nations Association of the United States of America (UNA USA)
United Nations International Children s Emergency Fund (UNICEF) (Regular Leadership Summit Attendee)
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