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Yyyyyy x. yyyyyy
Commerce Township, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Dynaxxxxxxc IT Executive, Project Manager & Principal Product Specialist who offers 21+ years of proven IT leadership, team building, consulting, and educational design / development experience. Top Performer who quickly resolves complex IT project / program challenges and rapidly adapts to evolving scenarios to reach high profit and productivity levels and ensure seamless technical processes. Ambitious Self-Starter who showcases solutions-centric critical thinking for insightful, change-driven results. Excellent Communicator who develops solid relationships with executive-level decision-makers, IT / business professionals, end users, and customers, and who coaches and mentors teams by leading with ethics and integrity.
Senior Manager Education Services (2015 Present)
Capitalize on the opportunity to lead forward-thinking product and program management structure and guidelines for the Education Services team, including cohesively managing Professional Services projects for internal / external websites. Lead critical, team-focused special projects and initiatives. Efficiently work on both internal and external websites using AEM.
Received 5 competitive Winning Our Way (WOW) Awards.
Xxxxxxgrated a Professional Services website from Symantec to Veritas.
Seamlessly managed Partner Services website through multiple team changes.
Directed a virtual team of SMEs for a first customer Vision event in 2016 to create content and labs.
Continually provided customer workshops covering comprehensive technical subjects of Veritas products.
Principal Product Manager Technical Services Group (2013 2015)
Strategically steered product management initiatives for top Security Education and Consulting offerings, including collaborating with business unit leaders and teams to manage Product Life Cycle of Education and Consulting Services assets.
Developed the first EOL process for course offering retirement.
Created the first Global Consulting Services Catalog of offerings.
Successfully obtained Pragmatic Marketing Level III Certification.
Honored with 3 Applause Awards and 1 Standing Ovation Award.
Senior Manager Education Development (2012 2013)
Manager Education Technical Lab Development (2005 2012)
Utilized broad scope of industry knowledge toward directing a nationwide team of SMEs responsible for writing technical education content and labs for Symantec s Education business unit. Spearheaded globally driven calls to support management of Projects, Classroom Support Infrastructure, and Corporate Education processes. Recruited, interviewed, and hired qualitied employees while developing strategic personnel goals in alignment with senior-level management and teams.
Strategically coached employees while managing key progress and performance.
Led team to continuously exceed customer expectations and drive substantial revenue.
Met deadlines and goals for projects on Symantec products for High Availability, Data Protection, Storage Management, Infrastructure Operations, Endpoint, and Security, and labs and courses developed for Storage Foundation, Veritas, NetBackup, Control Compliance, Command Central, Altiris, and Symantec Endpoint Protection.
Product Expert Lead Storage Foundations (2004 2005)
Maxixxxxxxzed team productivity by mentoring and supporting virtual staff, including serving as a liaison for both operations and classroom environmental issues impacting the course development team. Planned and prioritized lab issues and scheduling. Directed lab testing and development initiatives for Storage Foundation courseware and assessments.
Served as the main point-of-contact for a certification management team across all ongoing projects.
Contributed continuing work as a Certification PM and back up manager on lab and certification issues.
Certification SME Lead (2002 2005)
Led targeted virtual team initiatives for the Certification Exam and Courseware Development Subject Matter Experts (SMEs). Validated and developed exam questions and courseware while collaborating with teams from various business units to achieve a successful certification program. Ensured ongoing compliance with corporate-based objectives.
Served as SME to the Storage Foundation s course development team.
Liaised with senior consultants, SEs, and support teams to build upon expertise.
Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx
Program Manager Consulting Education (2002)
Played a vital role in coordinating efforts to develop Consultant Readiness courses and other educational offerings produced for the consulting business unit. Led certification efforts for Data Protection and Foundation Suite exams and courses. Coordinated and managed diverse input to course development initiatives in alignment with core goals.
Coached virtual teams in accomplishing needs-specific consultant readiness materials.
Served as a proactive advocate for the consulting business unit for all educational needs.
Developed best solutions offerings via continued open communications across multiple units.
Best Practices Senior Consultant (2001)
Applied strong leadership talents toward directing a team of senior consultants in developing an internal technical consulting class for NetBackup Extensions and providing advanced consultant-specific training. Expertly coordinated and deterxxxxxxned appropriate documentation and people resources necessary to accomplish wide-ranging objectives.
Spearheaded valuable efforts on lab creation and beta teach.
Supported fellow consultants and trainers with issues requiring feedback or input.
Interfaced with consulting team to create labs and documentation based on input from consultants.
Senior Instructor (2000 2001)
Planned and presented results-generating Foundation Suite (volume Manager and Filesystem) courses for customers and internal consulting team. Served as a Top Gun Foundation Suite instructor for consulting, and assisted in new lab development.
Served as Subject Matter Expert (SME) for new VM courseware.
Received Outstanding instructor ratings maintaining a 5.8 out of 6.
Collaborated with the team to enhance customer education and internal consultants.
Senior Consultant (2000)
Delivered on-site technical support for Volume Manager, Filesystem, and NetBackup while assisting customers with installations, upgrades, maintenance, performance troubleshooting, and product health checks. Comprehensively provided documentation and onsite overviews of products features, commands, and installation options.
Demonstrated proven knowledge transfer to customers as the key to understanding Veritas products.
Team Leader Advanced UNIX System Adxxxxxxnistrator (1997 2000)
Directed a team of system adxxxxxxnistrators while providing advanced technical SA Support and input on headcount, workload performance impacts, growth impacts, and technical advice. Upgraded operating systems and system software on time. Trained and mentored newly hired system adxxxxxxnistrators while participating on teams to initiate newly developed projects.
Senior UNIX ￨ NT System Adxxxxxxnistrator (1996 1997)
Supported xxxxxxdrange system adxxxxxxnistration running Windows NT and Sun Solaris OS products. Set up and maintained hardware configurations and network services, among others. Collaborated with user communities to optixxxxxxze systems performance. Offered skill with Sun Solaris running on Sparc5, Sparc10, Sparc20, Sparc1000E, Sun Enterprise 5000, and other Ultra enterprise systems and NT running on DEC Alpha, Compaq R5000, and other Intel platform systems. Utilized Veritas Volume Manager, Online DiskSuite, pcAnywhere, X Windows System, Windows 95, and Novell LANs.
Additional Pre-1996 Professional Experience with Ameritech Services, Inc. Provided Upon Request
Master of Science in Adxxxxxxnistration
Bachelor of Science in Business Adxxxxxxnistration (Management Information Systems Emphasis)
Top Talent Program Participant
Excellent Professional References Provided Upon Request
Yyyyyy x. yyyyyy
Commerce Township, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.
To acquaint you with my background, I can offer proven experience in IT Product / Program Management, Team Building, Training / Development, Coaching / Mentoring, Educational Design / Development, Consulting / Consulting Education, and Professional Certification Initiatives. I am also well-versed in Global Multi-Project Management, Process Optixxxxxxzation, Strategic Analysis / Planning, Trends Tracking, End User Support, and Customer Service, among other areas.
Currently, as a Senior Manager of Education Services for Veritas Software, I successfully lead forward-thinking product and program management structure and guidelines for the Education Services team. Within this role, I cohesively manage Professional Services projects for internal / external websites while directing critical, team-focused special projects and initiatives. I also efficiently work on both internal and external websites using AEM.
A sample of my accomplishments include:
Receiving 5 Winning Our Way (WOW) Awards.
Xxxxxxgrating a Professional Services website from Symantec to Veritas.
Seamlessly managing Partner Services website through multiple team changes.
Directing a virtual team of SMEs for a first customer Vision event in 2016 to create content and labs.
Continually providing customer workshops covering comprehensive technical subjects of Veritas products.
To complement this experience, please note that I hold a Master of Science in Adxxxxxxnistration and a Bachelor of Science in Business Adxxxxxxnistration (Management Information Systems Emphasis) from Central Xxxxxx University. I also participated in a rigorous Top Talent Program with Symantec Corporation.
As this is just an example of my abilities, please refer to my enclosed resume for additional experience.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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