• Dynamic Senior-Level Leader who makes decisions to reflect positively on consumer-driven healthcare operations in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth via solutions-centric critical thinking talents for insightful, change-driven results in key data management.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to optimize data resources and reach high profit and productivity levels, as well as independently resolving in-depth issues with internal and external professionals to boost success.
• Excellent Communicator who develops synergistic relationships with C-level executives, business / IS teams, consultants, vendors, and customers; who excels in fast-paced autonomous and collaborative environments; and who leads peers by example and with integrity to inspire customer confidence and forge teamwork to meet objectives.

  Strategically reduced work volumes by 75% by overhauling overall operating procedures.

  Reduced annual business operating costs by $400,000 via solid vendor management and BPI.

  Decreased claim processing costs by 25% via new groundbreaking client reporting initiatives.

  Successfully led division-wide monthly client billing for 6,000+ clients totaling $90 million annually.

  Consistently maintained the most enxxxxxxged staff as measured by ADP s annual Kenexa associate survey.

  Reduced implementation operating costs by 20% by reorxxxxxxnizing the department to better use associate talents.

  Reduced client financial exposure $2 million by pioneering the development and rollout of I / O data management.

  Significantly reduced customer call backs and dissatisfaction by implementing new real-time communications process.

Manager Product Operations

• Capitalize on the opportunity to lead forward-thinking multi-location team initiatives in the seamless daily operations of ADP s pre-tax health spending account offering, including payment card operations and commuter benefits, while maintaining accountability for core data management, client reporting, and advanced business analytics and trending.
• Spearhead key vendor relations while establishing and maintaining performance and Service Level Agreements (SLAs).
• Plan and manage annual division-wide member enrollment project, including orxxxxxxnizational and system readiness.

  Contributed proven skill in credit card processing methodologies.

  Collaborated with all orxxxxxxnizational levels on product strategy and efficiencies.

  Proactively enxxxxxxged with clients to promptly resolve escalated issues while leveraging relations.

  Achieved significant knowledge in pre-tax spending accounts, including Health Savings Accounts (HSA).

Implementation Manager (2010 2014)

• Strategically steered a top-performing team of 2 leaders, 12 consultants, and 2 support staff in expertly implementing and supporting COBRA and Health Spending Accounts new business opportunities, including building mutually beneficial relationships across the orxxxxxxnization in diverse sales, financial, operations, and project management areas.

  Successfully implemented efficiency-driven processes and orxxxxxxnizational change.

  Coordinated and managed implementation of 7,000+ clients throughout 4-year tenure.

  Generated higher quality output and decreased set-up time for more sustained revenues.

Operations Manager (2006 2010)

• Utilized broad scope of industry knowledge toward directing a results-generating team responsible for all pre-tax spending account claim reimbursement, annual enrollment, and debit card transaction processing, including managing FSA claims and reimbursement processing throughput for entire FSA BOB valued at $1.8+ billion annually.
• Coordinated and managed the integral diagnosis and resolution of complex business issues while ensuring alignment of support, and maintained accountability for nightly systems reconciliation for use in daily client funding and reporting.

  Built and sustained highly intricate business input and resource forecasts.

  Successfully managed lucrative vendor relations with industry-leading debit card processor.

  Reduced service and productivity degradation by initiating customized alert and notification protocols.

Operations Analyst (2004 2006)

• Played a vital role in conducting comprehensive statistical analysis, departmental forecasting, budget justification, and trends analysis for a Flexible Spending Account (FSA) division, including leading development and production of debit card collateral and card-related participant education while managing inventory and replenishment valued at $500,000+.
• Demonstrated proven experience in profitably managing beneficial vendor relationships and related BPI initiatives.

  Delivered consistently accurate data on key business metrics for sound decision-making and cost savings.

  Recognized as the go-to, first-line escalation point for ad hoc data requests and debit card program issues.

  Generated $250,000 in cost savings by working with internal / external resources on the development of a participant card activation IVR system that greatly reduced company s plan year card auto approval attrition rate.

Bachelor of Business Administration

Member, Golden Key National Honor Society (Since 2000)

Member, Alpha Iota Mu National Honor Society (Since 1999)

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer experience in Consumer-Driven Healthcare, Advanced Data Analytics, Data Management, EDI, Strategic Analysis / Planning, and Trends Tracking. I am also highly skilled in Global Orxxxxxxnizational Leadership / Optimization, Business Process Improvement, New Business Implementation, Cost-Reducing Initiatives, Vendor Relations, and Client Services, among other areas.

Currently, as a Manager of Product Operations for WageWorks, Inc. (f/k/a ADP), I expertly lead multi-location team initiatives in the seamless daily operations of ADP s pre-tax health spending account offering, including payment card operations and commuter benefits, while maintaining accountability for core data management, client reporting, and advanced business analytics and trending. Within this role, I also successfully manage key vendor relations while establishing and maintaining performance and Service Level Agreements (SLAs).

A sampling of my achievements involve:

  Collaborating with all orxxxxxxnizational levels on product strategy and efficiencies.

  Proactively enxxxxxxging with clients to promptly resolve escalated issues while leveraging relations.

  Achieving significant knowledge in pre-tax spending accounts, including Health Savings Accounts (HSA).

Additional career highlights throughout my long-time employment with ADP included:

  Strategically reducing work volumes by 75% by overhauling overall operating procedures.

  Reducing annual business operating costs by $400,000 via solid vendor management and BPI.

  Successfully leading division-wide monthly client billing for 6,000+ clients totaling $90 million annually.

  Reducing client financial exposure $2 million by pioneering the development and rollout of I / O data management.

To complement this experience, note that I earned a Bachelor of Business Administration from Xxxxxx Southern University.

[ Suggestion! Optional! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting. REMOVE this before sending]. As this is just an example of my abilities, please refer to my enclosed resume for additional experience in operations, analyst, and implementation leadership roles.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy