Dynamic, energetic and capable professional with over 25 years of progressive retail management experience, and noteworthy career success. Proven ability to drive performance and exceed organizational expectations by expanding on growth prospects and developing tactical plans. Delivers unsurpassed customer service, reflected via high ratings garnered in satisfaction surveys and increased YoY performance. Skilled in delivering comprehensive leadership and training in order to mentor and guide cross-functional teams. Thrives in fast-paced, challenging settings with an innate ability to effectively resolve problems. Comfortable working with individuals and groups across all organizational levels. Seeking a General Manager, Store Director or Regional Sales leadership role in the retail sector that will allow for continued career growth and the ability to engage in associate development.

         Oversaw the daily operations of an $80M retail automotive superstore

         Guided and supervised three Senior Managers, 10 mid-level Managers and over 100 Store Associates across all operational areas, e.g. sales, operations, business, inventory and purchasing

         Directed all supervisees; drove them to thrive by identifying their respective key motivators; led the company to surpass Key Performance Measurement goals and earn seven individual awards

         Achieved store profitability; honored with five Tom s Top 10 awards for sales achievements and two Building a Better CarMax Awards for operational excellence

         Earned the peer-selected Peak Performer Award for Sales Manager Skill Development Classes, an award given to the top Manager in the class

         Also given a Recognition Award by the Regional Team for successfully fulfilling all sales, business office and operations training ahead of schedule

         Led multiple test sales and operations-focused initiatives, designed to determine the potential to increase total sales and profitability levels

         Headed the grand opening of the Brandywine, MD location in October 2013, which set records by selling over 10K retail vehicles in the first 30 months

         Provided the local community with an influx of available jobs by increasing store staffing by 50%, which correlated with a noted increase in vehicle sales and service delivery quality

         Called on reports to analyze information and assess trends to identify future business opportunities

         Handled fiscal duties including P&L management; gained $10M in profit at the Brandywine location over 30 months, thus allowing the company to pay off the remaining $8M in grand opening expenses

         Recognized opportunities to reduce waste, improve processes and add overall value to both customer and staff experiences; resolved all issues as they arose with timeliness and professionalism

         Recruited, interviewed, hired, trained and supervised staff to support operations and fuel company growth; often promoted high-achieving personnel

         Ensured overall positive associate engagement and development levels via use of provided feedback gained from individual interviews, file reviews, performance management and Annual Performance Reviews (APR)

         Led the Senior Management team in devising a store strategy that provided the team with a clear vision, strong sense of direction and overall motivation to lead the store to attain success

         Skillfully developed and enforced all relevant policies, procedures and applicable laws

         Championed and introduced initiatives that afforded the company to achieve continuous improvement

         Facilitated and/or partook in meetings and weekly conference calls

         Challenged by this unit generating $31M in yearly revenue to provide day-to-day store leadership

         Met with individual department heads to review daily action plans and ensure consistent achievement of brand standards

         Maintained a strong presence on the sales floor; used example-based leadership to set a strong example for associates and management to follow

         Analyzed Key Performance Measurements and Diagnostic Tool Kit

         Managed seven Assistant Managers, 17 Department Managers and 150 additional employees

         Merited Operational Score of perfect 100; tied for #1 in the company out of 1,497 stores

         Achieved a Credit Card Application Conversion Rate in the Top 50

         Drove sales by 50% over three years, from $21M to $31M, while also decreasing total store expenses

         Developed team to provide higher levels of customer service; ensured proper merchandising on the sales floor, maintained stock and held employees accountable for Target standards

         Reduced expenses by more than $40K in one year by scrutinizing the monthly P&L in all categories

         Set challenging yet attainable monthly goals; created a spreadsheet to track each expense

         Decreased shrink more than 30% over the course of two years by developing a highly skilled Asset Protection Team, as well as building strong relationships with the local police

         Hired a well-qualified Logistics Team that ensured no losses due to paperwork errors within the Receiving Department

         Selected to serve as a District Trainer in numerous Operational and Guest Service Experience arenas; received 10 awards in 2005

         Awarded with 16 awards in 2006 for sales and operational excellence due to exemplary job performance

Bachelor of Arts, Communications, Salisbury State University (4.0 Major GPA)