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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative professional with 15+ years of experience in administrative roles and a proven ability to lead others and provide streamlined processes which have resulted in an increase in collections and decrease in patient dispute resolutions. Experienced in providing technical support to users in relation to EPIC systems, overseeing software implementations, and diffusing difficult customer service situations. Highly adept in managing complex operational functions in addition to maintaining positive communication with co-workers, vendors, patients and members of management.


Proficient in: Microsoft Office Suite, MS4, CinStar, CUBS, Clear Quote, E-Verify, Medi-Soft, and Epic

Key Competencies




         Patient/Family Education

         ICD 10/CPT 4

         Process Improvement


         Software Implementation

         EPIC Systems

         HIPAA Regulations


         Attention to Detail

         Staff Management

         Operations Management


Career Experience

Lucile Packard Children s Hospital Stanford February 2011-Present

Patient Access Supervisor

  Directed daily administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Play a lead role in the implementation of standard operating procedures, support both the PAS Manager and Revenue Cycle Director, and ensured service guidelines were adhered to at all times

  Instrumental in the completion of a EPIC Go-Live project which redefined the registration process throughout the organization in addition to leading system upgrades on an annual basis

  Supervise a cross-functional team which requires providing individualized feedback and coaching while simultaneously encouraging a positive working environment through the implementation of a recognition program for top performers (Employee of the Month, Most Versatile Employee, etc )

  Successfully supported 48 hours of unplanned EPIC downtime which required creating downtime patient logs used for tracking and introducing a comprehensive paper registration process


Sequoia Hospital February 2006-February 2011

Transformational Care Registration Team Lead (2010-2011)

  Facilitated day-to-day registration operations within a non-profit community hospital which held 330 licensed beds and staffed over 1,000 employees

  Supervised a team of 9 Registrars, provided comprehensive training on the registration process, and maintained a keen knowledge of admitting procedures, insurance verification, and billing

  Designed and implemented point of service collections among Registrars within several departments which resulted in improving the daily collection rate to 87% in the emergency department

  Increased POS collection by 37% throughout the entire hospital due to the creation of a detailed POS incentive plan for Registrars


Patient Financial Advisor (2006-2011)

  Handled several financial operations within the department which included verifying insurance eligibility, obtaining authorizations, screening uninsured patients, and documenting patient accounts

  Utilized superior communication and interpersonal abilities in order to negotiate self-pay rates for elective surgeries in addition to diffusing escalated customer service situations

  Increased POS collections from $175 thousand to $267 thousand due to an increase in Registrar training and the creation of streamlined processes/procedures

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Career Experience

ACE-Xerox April 2003-February 2006

Senior Hospital Biller-Dignity Health

  Acted as a Hospital Biller and quickly obtained a promotion to Senior Biller which required investigating and resolving patient insurance issues, reviewing/streamlining billing processes, and training new hires

  Guided the verification of both Medicare and Medi-CAL eligibility, implemented patient payment plans, submitted insurance claims, and kept abreast of updates in regards to payer regulations

  Decreased the resolution time from 2 months to 2.5 weeks due to the creation of a new patient dispute resolution process


Additional Professional Experience Includes:

  Surgery Scheduler, SF Cardiovascular Surgeons

  Authorization Representative, National Imaging Associates


Education/ Certifications


Bachelor s Degree, Business Management

San Francisco State University, San Francisco, CA


Medical Assistance Diploma

Bryman College, San Francisco, CA



























Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and managerial roles within the healthcare industry with experience in creating streamlined standard operating procedures, implementing customer service related initiatives, and leading cross-functional teams. In addition, I have a keen ability to foster positive rapport with co-workers, clients, vendors, and members of management.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Management.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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