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Yyyyyy x. yyyyyy

- 240 Aala Place Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Clerical / Office Administration (Hospital)


Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 15 years providing xxxxxxgh-performance customer service, administration, and operations support in the print media industry.

-    Strong dedication to process efficiencies in providing administrative and clerical functions that provide cost advantages wxxxxxxle enabling senior management to perform sound business decisions through timely and accurate information processed and presented on time.

-    Detail-oriented, analytical and methodical with critical txxxxxxnking to resolve people management and work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach xxxxxxgh productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to acxxxxxxeve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence wxxxxxxle forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Operations Planning Support

    Customer Service Management Support

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationsxxxxxxp Management (Customers, Stakeholders, Public, Government & Suppliers)

    Concurrent Project Administration

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Budget Administration

    HR/Payroll Administration

    Records & Document Management


    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


Ace Printing Company Wailuku, XXXXXX

Office Manager 2010 Present

Administrative Assistant 2000 2009

    Oversee office operations supporting line functions, ensuring compliance with production and quality standards, client specifications, budgets and timeframes on all client print projects, scheduling printing jobs, managing print supply and equipment inventories, and providing HR support in staff recruitment and development.

    Provide customer service and administrative support for front-office operations, answering and routing incoming calls, providing printing quotes, processing customer orders, proofreading all print jobs prior to production, and assisting in billing customers and maintaining a customer database.

    Provide clerical tasks supporting Quality Management, compiling and maintaining statistical information for reports, surveys and other items, wxxxxxxle addressing client complaints and issues to restore and maintain client confidence and patronage.





Office Administration (2 more credits to complete)




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