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Team & Project Leadership ~ Production Operations
Profit & Loss (P&L) Management ~ Customer Satisfaction ~ Quality
Bilingual (English & Spanish) with consummate managerial skills including staffing, training, operations, sales, production, customer service, and project management.
Proactively evaluate existing processes and procedures to implement solutions that simplify and standardize operations.
Excel at steering initiatives which maximize productivity, control costs, and achieve performance goals.
Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
Well-versed in resource management, problem solving, budgeting, forecasting, and purchasing.
Constantly foster a respectful workplace climate essential to maximizing staff morale, enthusiasm, and accountability.
Adept throughout full spectrum of inventory processes encompassing planning, scheduling, vendor relations, quality assurance, and budget compliance.
Knowledgeable in hiring, orientation, training, supervision, and adhering to all employment laws to control company liability.
Dedicated Care In-Home Services, Fresno, California, 2008 2017
In role as chief executive, held full accountability for all facets of agency operations including fiscal administration, clinical functions, regulatory compliance, staffing, marketing, and community relations.
Defined, implemented, and communicated organization's vision, mission, and strategy to optimize competitive positioning, market share, sustainability, growth, and company reputation.
Devised and implemented strategic operating plan, administrative policies, billing rates, quality standards, marketing campaigns, and operating budgets.
Steered all human resources functional areas spanning recruitment, hiring, training, evaluations, ongoing professional development, recognition, and retention.
Proactively marketed agency services to area resources to ensure community awareness and continuous business growth.
Monitored preparation and filing of all legal and regulatory documents and enforced rigorous compliance with relevant laws and regulations.
Governed all fiscal activities including budgeting, forecasting, reporting, and audits.
American Home Mortgage, Fresno, California, 2006 2007
Spearheaded branch sales operations with an emphasis on customer service excellence, loan generation, and profit maximization.
Applied strong leadership talents toward coaching, mentoring, motivating, and directing team of five sales professionals.
Efficiently originated and processed loans, and ordered credit reports, escrows, and appraisals.
Locked loan rates and maintained cohesive relationships with clients throughout loan life cycle.
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Wells Fargo Home Mortgage, Madera, California, 2002 2006
Branch Manager / Loan Officer
Directed, empowered, and motivated productive team of 15 in meeting or exceeding monthly and annual performance targets.
Methodically analyzed applicant s financial status and credit history to determine feasibility of granting loans.
Reviewed loan applications and documents for accuracy and completeness, and solicited supporting documentation when required.
Joined forces with branch personnel to promote mortgage products across network of clients, team members and partners, successfully obtaining and leveraging solid referral sources.
US Mortgage Center, Fresno, California, 2001 2002
Loan Officer / Processor
Systematically originated and processed more than 20 loans per month on average.
Responded to applicants inquiries related to processing times, interest rates and closing dates, and maintained strict compliance with federal lending regulations and bank underwriting policies.
Financialprinter.com, Los Angeles, California, 1998 2001
Project-managed planning, scheduling, quality control, and production of financial documents in a multi-user environment while ensuring stringent alignment with Security & Exchange Commission (SEC) requirements.
Concurrently supervised 45 employees and processed HR tasks such as hiring, orientation, training, performance management, and regulatory compliance.
Xerox Corporation, Santa Ana, California, 1997 1998
Client Account Manager
Provided and coordinated mailroom, copying, record retention, supplies, and fulfillment services for 17 key accounts collectively generating $3.5M, and handled all associated billing and accounting functions.
Trained, coached, mentored, and supervised 45 high-performing associates in consistently delivering outstanding customer service.
Litigators Overnight, Salt Lake City, Utah, 1995 - 1997
Helmed 24/7 operations encompassing litigation copying, graphics department, imaging, and scanning to produce $500K in monthly revenues.
Controlled P&L, quality control, human resources administration, offsite copying projects, and workplace safety for 40 staff members.
Merrill Corporation, Irvine, California, 1992 1995
Championed all facets of 24/7 production operations generating $750K monthly including oversight of purchasing, budgeting, quality control, P&L, project management, vendor relations, and leadership of 45 personnel.
Oversaw broad-based HR tasks such as hiring, orientation, training, performance management, employee relations, and OSHA compliance.
Supervised administration of two facility management accounts with local law firms.
Additional experience includes service with the United States Army
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