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Yyyyyy x. yyyyyy Qualifications for Executive Assistant

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Executive-Level Assistance Office Administration Team Building Training / Development

Client Relations Medical / Dental Billing Coding Claims Auditing Benefits Investigations

Accounting Bookkeeping Financial / Cost Controls Budget Planning Data Management

Correspondence Drafting Calendar Management Meeting Preparation Event Coordination


Dynamic Administrative Leader who makes sound decisions to reflect positively on multi-site administrative operations in alignment with executives vision and a company s goals, and who offers proven skill in pharmaceutical, healthcare, insurance, and clinical industries with up-to-date knowledge of key trends. Quick-Learning Team Player who rises above challenges to achieve winning outcomes, including applying judicious decision-making to independently resolve in-depth issues and promote insightful results. Excellent Communicator who develops strong relationships with C-level decision-makers, operational teams, and clients / customers; who handles confidential data with diplomacy; and who leads administrative assistants by example and with ethics and integrity to complete all tasks.


Professional Synopsis


Lash Group TheraCom, Inc., Rockville, XXXXXX 2005 Present


Executive Assistant

Capitalize on the opportunity to provide forward-thinking administrative assistance for the SVP and VP of Operations (Rockville), SVP of Product Strategy & Commercialization Excellence, and VP of Premier Source (Fort Mill) within this growth-centric company. Deliver excellence in support of executives direct reports while coordinating activities and operations of SVP and VP offices and serving as a critical liaison between president, SVPs, directors, managers, and clients. Develop correspondence on behalf of executive and management staff; coordinate complex calendars and email accounts; and create agendas, presentations, and meeting minutes. Handle domestic and / or international travel arrangements and detailed itineraries. Set up in-house meetings, Microsoft Live Meetings, video conferences, and conference calls, along with reserving conference rooms, organizing meeting materials, and coordinating catering and A / V equipment for meetings at Rockville, Monroeville, and Fort Mill sites. Prepare and manage financial initiatives (i.e. expense reports, accounts payable / receivable, PCard reports, invoices, and purchase orders). Participate in budget planning. Serve as the singular point-of-contact for facility and maintenance issues.


  Interact on behalf of executive-level staff in key client and employee affairs.

  Collectively participate in companywide, multi-site emergency preparedness activities.

  Direct the administrative staff to promote seamless workflow and meet operational deadlines.


Text Solutions, Inc., Xxxxxx, XXXXXX 2005


Office Administrator Assistant

Strategically steered executive-level administrative support for CEO, COO, and the Director of Security while providing stellar customer service to all visitors and ensuring seamless daily office operations (i.e. meeting / appointment scheduling, travel, correspondence drafting, supplies management, recordkeeping, and vendor and maintenance services). Handled accounts payable / receivable, budget planning, and additional financial tasks. Supported HR with interviews, payroll, and healthcare and benefits issues.


  Created and / or updated internal office forms.

  Developed dynamic presentation packages, reports, and documents.

  Successfully maintained and categorized confidential data forward to the Department of Defense.


NextMed Systems, Gaithersburg, XXXXXX 2004 2005


Administrative Billing Representative

Contributed sharp analytical abilities toward collecting and reviewing patient insurance benefit information while providing prior authorization assistance and reviewing and researching claims, appeals, and complaints. Handled reconciliations, billing, collections, aging reports, payment postings, and write-offs.


  Delivered administrative support to National Rehab Hospital physicians.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


ADP Claims Solutions Group, Rockville, XXXXXX 1995 2003


Administrative Data Research Assistant II (2000 2003)

Collected and reviewed patient insurance benefit information, including providing prior authorization assistance and reviewing, analyzing, and resolving claims, appeals, exceptions, and re-submissions for appropriate rules and codes treatment / service guidelines. Resolved billing issues by contacting providers, medical claim adjusters, file handlers, and other providers. Identified inadequate, ambiguous, or unclear bills and provider notes for prompt resolution. Provided quality assurance and statistical analysis results using judicious decision-making and intuition to resolve challenges. Supported healthcare and management teams.


  Personally maintained and updated a coding / quality review manual.

  Served as the go-to resource to medical and non-medical staff members.

  Expertly troubleshot clients technical issues to offer quick and targeted solutions.

  Evaluated key billing issues related to internal nurse edits, corrections, and reconciliations.

  Delivered back-up to client services associates to build mutually beneficial client relationships.


Senior Quality Control Reviewer Team Lead (1998 2000)

Mentored and managed 25 details-focused associates, and coordinated 1:1 and classroom training for new and / or existing employees. Maximized use of resources by prioritizing Quality Assurance team workflow, and provided weekly feedback regarding productivity and performance. Gathered, organized, formatted, coded, tracked, maintained, and disseminated information, and managed assigned database, special source docs, files, and reports. Handled data and information control, coding, and processing tasks.


  Developed Coding & Quality Procedures Manual, and updated as required.

  Examined, revised, and dispatched input / output materials and data per established specs.


Quality Control Reviewer (1997 1998)

Expertly reviewed and coded claims to ensure 100% accuracy and consistency while answering questions from and providing direction to Medical Coders. Supported Medical Review Team with pre-certification and case management care plans. Efficiently distributed and managed team workflow across multiple departments to maintain optimal contractual turnaround time and enhance operational productivity.


  Successfully introduced new clients to system and office procedures.

  Audited 120% of expected daily goal while maintaining a 99% accuracy rate.

  Concurrently handled multiple tasks while maintaining daily audit objectives.


Medical Dental Coder (1995 1997)

Led targeted data analysis within source materials and claims packages, including comprehensively interpreting available information for accurate entering of appropriate codes into data documents / database.


  Exhibited skill in interfacing among top service providers to clarify documentation data.


Claims Administration Corporation, Rockville, XXXXXX 1987 1995


Senior Claims Examiner

Played a vital role in processing medical and dental claims and coordinating benefits. Regularly communicated among providers. Ensured seamless processes by assisting as a valuable Quality Reviewer.


  Promptly resolved errors to sustain optimal customer satisfaction.

  Consistently achieved daily processing goal of 125% with 99% accuracy.


Professional Development & Technical Summary


Notary Public State of Xxxxxx (Active Licensure)

Dean Vaughn Medical Terminology Course Various eLearning Courses

Continuing Education Microsoft Office 2003 Training Xxxxxx College


Coding CPT ADA HCPCS ICD-9 Medical Terminology

Microsoft InfoPath Adobe InDesign Intuit QuickBooks Concur Egencia

Microsoft Office Professional (Word, Excel, PowerPoint, Access, Outlook) Microsoft Visio


Able to Quickly Master Additional Software as Required


Yyyyyy x. yyyyyy Qualifications for Executive Assistant

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx






Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.


To acquaint you with my background, I can offer cross-functional experience in Executive-Level Assistance, Office Administration, Team Building / Training, and Client Relations with proven proficiencies in Medical / Dental Billing, Coding, Claims Auditing, and Benefits Investigations. I am also well-versed in Accounting, Bookkeeping, Correspondence Drafting, Calendar Management, Meeting Preparation, and Data Management, among other areas, and consistently achieve winning task outcomes due to my superior abilities in critical thinking, time management, workflow prioritization, and attention-to-detail.


Throughout my career, I have excelled in progressive executive assistance, administrative support, quality control review, and coding roles for such high-profile employers as Lash Group TheraCom, Inc., NextMed Systems, and ADP Claims Solutions Group, to name a few, where I contributed my myriad of talents toward managing fast-paced daily administrative operations on behalf of senior executives (i.e. C-levels, president, SVP, VP) while recruiting, training, and managing top-notch administrative staff. I am highly skilled in driving solutions-centric administrative initiatives within rapidly evolving pharmaceutical, healthcare, insurance, and clinical industries. I also consistently attain recognition for quickly adapting to diverse multi-industry scenarios, promoting efficiency-enhancing processes to collectively boost success, and maintaining a calm and friendly disposition within escalated or difficult situations for prompt resolution.


A sample of my career-wide accomplishments include:


  Serving as a go-to resource to medical and non-medical staff members.

  Interacting on behalf of executive-level staff in client and employee affairs.

  Developing a Coding & Quality Procedures Manual, and updating as required.

  Leading administrative staff to promote seamless workflow and meet key deadlines.

  Personally auditing 120% of expected daily goal while maintaining a 99% accuracy rate.

  Evaluating key billing issues related to internal nurse edits, corrections, and reconciliations.


To complement this experience, please note that I am a Notary Public in the State of Xxxxxx and I completed rigorous Dean Vaughn Medical Terminology training with demonstrated comprehensive skills with CPT, ADA, HCPCS, and ICD-9 Coding.


As this is just an example of my abilities, please refer to my enclosed resume for additional experience.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy


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