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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and knowledgeable Administrative Professional with 25+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting daily office operations, designing strategies focused on increasing productivity, and leading administrative operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Key Competencies


Administrative Support Process Improvement Staff Training/Coaching

Attention to Detail Report Generation Complex Problem Solving

Quality Assurance Creating Office Procedures Employee File Management

Safety/OSHA Management Scheduling/Travel Coordination Microsoft Office Suite


Professional Experience

Starwood Hotels and Resorts, Fall River, MA April 2016-Present

Starwood Preferred Guest Sales and Service Associate

  • Directed day to day customer service and administrative operations within a call center environment with a focus on increasing productivity and customer satisfaction levels
  • Review and edit existing reservations, create new reservations, and analyze operational issues in order to identify potential solutions
  • Maintain a superior level of knowledge of the Rewards Loyalty Program, provide guidance to customers, and diffuse escalated customer service issues


United States Postal Service, Providence, RI October 1986-April 2016

Supervisor, Maintenance Operations (2011-2016)

  • Managed daily operations within a large mail processing center which required supervising teams and implementing innovative operating processes
  • Played a lead role in coordinating special projects, completed maintenance inspections, and consistently strived to improve productivity levels
  • Reviewed data and identified negative trends in operations and/or equipment, maintained rapport with internal teams, and supported special projects

District Customer Service Analyst (2008-2011)

  • Coordinated customer service operations within the organization which required analyzing large amounts of customer data and identifying trends
  • Played a lead role in deploying printers throughout over 286 delivery units and retail offices in addition to acting as the Scanning Coordinator within the district
  • Completed internal audits in order to identify cost saving options, audited the collection verification process, and managed the USPS Facilities Database System

District Manager Distribution Operations Confidential Office Clerk (1999-2010)

  • Handled administrative functions which included maintaining files for over 300 career and non-career employees along with maintaining personnel related documentation
  • Maintained quarterly overtime reports, notified employees of overtime schedules, and generated a holiday staffing packet
  • Supported Associate Supervisors in generating disciplinary letters when needed, assisted employees with policy related questions related to overtime and annual leave

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

USPS Continued:

Drop Shipment Coordinator (2008)

Contract Technician (2008)

Field Secretary to Senior Plant Manager (2008)

Assignment Clerk (2008)

  • Handled several administrative functions within a variety of roles which included scheduling drop shipments, scheduling appointments, and tracking appointments
  • Maintained knowledge of internal standard operating procedures, reviewed purchasing requisitions, and tracked requisitions through the eBuy approval process
  • Supported a Senior Plant Manager which included managing schedules, coordinating meetings, and booking travel arrangements
  • Screened incoming phone calls and correspondence, maintained records of actions, and oversaw a detailed filing system
  • As an Assignment Clerk, created the official report of safety hazard logs, daily building inspection logs, incident report logs, and work order logs


Additional Professional Experience with USPS Includes: Flat Sorter Machine Operator, Assignment Clerk, Times Entry Data Clerk, District Manual Distribution Clerk, and Manual Distribution/Window Clerk


Professional Training


Completed Training Includes:

Field Financial Series Training, District Sales and Retail Training Program, District Service Standard Operation Procedures, Managing Rural Delivery, Respect in the Workplace, eBuy Requisitioner, Hazardous Materials Handling, EEO Rights, and OSHA




















Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operational roles with experience in managing administrative functions, coordinating travel logistics, and supporting customer service operations. In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and designing innovative strategies aimed at increasing productivity levels.


To complement my professional experience, I also possess stellar interpersonal and communication skills with a demonstrated background in increasing customer satisfaction, employee morale, and overall efficiency levels.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy












Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx







Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Yyyyyy x. yyyyyy


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