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Damesha Scott

- 901 F St. NW Suite 800Ÿ Washington, DC xxxxxx ( (xxx-xxx-xxxx *






Dear Hiring Manager,



        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my degree in Business Administration and HR Management with more than 12 years providing high-performance customer service, operations management support, and administrative service in the media, construction, financial services, automotive dealership, and beauty care businesses. I am currently with Time Warner Cable in Washington, DC as an Executive Office Assistant. Prior to this, I was with First Impression Construction as a Senior Office Assistant. For more details, please take a moment to go through my resum .


In leveraging my front and back office administrative competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals while forging teamwork synergies with colleagues in attaining shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum




Damesha Scott

- 901 F St. NW Suite 800Ÿ Washington, DC xxxxxx ( (xxx-xxx-xxxx *


Executive Assistant

Qualifications Profile


    Highly self-motivated and results-driven administration professional with more than 12 years providing high-performance customer service, operations management support, and administrative services in the media, construction, financial services, automotive dealership and beauty care businesses.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise


    Office Operations Administration

    Personnel Administration

    Business Development Support

    Account Management Support

    Customer Service Management

    Inventory/Logistics Administration

    Billing/Invoicing Administration

    Fiscal & Budget Administration

    Relationship Management (Customers, Public, & Suppliers)

Operations Management Support

    Planning & Execution Support

    Sales & Vendor Contract Management

    Event Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Productivity Improvement

    Inter-Office/Agency Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office Supplies Inventory

    Confidential Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Time Warner Cable Ÿ Washington, DC

Executive Office Assistant Jun 2009 Present

    Provide administrations support to executives on routine office operations, coordinating local and overseas business travel arrangements, maintaining schedules and appointments, handling and routing correspondences, processing invoices, managing outgoing mails on FedEx delivery, ensuring continuous availability of office supplies, organizing and updating confidential files, and securing room facilities for meetings.

    Liaise with gatekeeper to the executives calendars when executive assistants are out

    Screen and answer all incoming calls on switchboard and route them to appropriate individuals as needed

    Assist HR in team building initiatives to develop office personnel teamwork.

    Oversee 3rd party and in-house maintenance of office equipment and facilities.

    Assist and maintain financial budgets when ordering needed office and kitchen supplies

    Maintain and manage 3rd-party vendor relationships.


First Impression Construction Ÿ Washington, DC

Senior Office Assistant Sep 2008 Apr 2009

    Responded to customer and visitor questions about the company and its services. Welcomed visitors, assessed nature of business, and ushered visitors to appropriate staff/office.

    Managed office inventory to ensure continuous availability of office supplies at all times.

    Oversaw 3rd party or in-house maintenance of office facilities and equipment.

    Managed, screened and routed mails/faxes to office staff, Oversaw logistics for conferences and meetings.

    Operated a 7-line telephone system to receive and route incoming calls to the proper office or staff.

    Worked with products managers, staff and executives in providing administrative support covering supplier contracts, customer orders, service agreements, price quotes, project completion, and sales deals.

    Coordinated billing/collection invoice and set up accounts by purchase orders.

    Processed a minimum of 10 contracts per month with values ranging from $1,500.00 to $120,000.

    Represented the company in construction events and conferences as requested.






Damesha Scott

- 901 F St. NW Suite 800Ÿ Washington, DC xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Fed Choice Federal Credit Union Ÿ Lanham, XXXXXX

Service Advisor | Service Concierge Mar Sep 2008

    Performed all duties as a Financial Service Representative and/or Loan Processor. Promoted within the first 4 months from Concierge to Service Advisor after exemplary customer service performance.

    Welcomed guests, addressing questions and providing referrals and assistance as needed

    Promoted, cross-sold and upsold financial products and services to clients after assessing their financial needs. Met or exceeded all weekly and monthly goals.

    Screened and assisted new clients in their loan applications, gathering pertinent information and collaterals to help in approving applications.

    Assisted members with their transactions, such as stop payments, loan applications, check re-orders, payroll, and direct deposits

    Assisted marketing and sales through active involvement in monthly events to promote its services and attract new members.

    Provided administrative support in maintaining schedules for employee lunches, birthdays, scheduled PTO (paid time off), setting up conference rooms, meetings, & travel arrangements.

Service Concierge Nov 2007 Mar 2008

    Provided customer services in handling and ushering guests and visitors to the right office or staff.

    Addressed customer issues and questions with the proper information.

    Performed administrative and clerical tasks at the concierge desk, assisting new clients in opening accounts, information dissemination, cross-servicing of products and loan applications.





Party Coordinator (Part-Time) Aug 2012 Jul 2015


Honda Of Bowie

Customer Service Representative/Cashier Aug 2006 Jul 2007


Raven Nails

Customer Service Rep Feb 2004 Nov 2011


Education & Credentials



Business Administration and Human Resource Management


Awards & Recognition

    Awarded for Customer Service and Exceeding sells goals 2 months in a row at Fed Choice



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