History of consistently exceeding performance objectives and working well with clients and co-workers.

         Outstanding rapport building skills to gain the trust, confidence and respect of key stakeholders.

         Solid time management, attention to detail and organizational skills, including prioritizing tasks.

         Demonstrated ability to work well independently as well as part of a team.

         Proficient with Microsoft Office Suite.

Relationship Building Customer Service Problem Solving

Product Education Policies & Procedures Teamwork/Collaboration

Forensic Support Worker, Voyage Sept. 2009-Present

         Communicate effectively in person with clients and colleagues from all walks of life.

         Showcase excellent listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of key stakeholders.

         Maintain diplomacy, tact, patience and poise while working to resolve problems and implement solutions.

         Create realistic and achievable plans for clients to successfully enhance their quality of life.

         Educate clientele about how to build relationships and appropriately seek out community resources.

Personal Care Assistant, Thomas Leigh Care Home Dec. 2013-Mar. 2014

         Showcased compassion and versatility while caring for an elderly gentleman.

         Built and maintained positive relationships with family members and medical personnel.

         Motivated the elderly gentleman to participate in activities to promote physical movement and mental agility, as well as healthy eating habits.

Care Assistant, Housing 21 Feb. 2006-Aug. 2009

         Supported residents with independent living while also helping to prepare meals.

         Demonstrated a proven ability to communicate effectively with a diverse audience of key stakeholders.

         Performed general housekeeping duties and also assist residents with their personal care needs.

Completed a variety of continuing education courses and certificates, including Non-Violence Crisis Intervention Certificate; Health and Safety Certificate; and Manual Handling Certificate, among others.