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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx



Job Title:



Job Announcement Number:




Core Competencies

Insurance Credentialing/Documentation, HIPAA Compliance/Updates, Medical Record Audits, Referral Verification, Prescriptions, Office Administration, Scheduling/Appointments, Accounts Receivable/Collections, Marketing, Fair Debt Collection Protection Act (FDCPA) Procedures, Legal Assistance



Professional Experience



September 2013 January 2015

Arise and Shine Therapy

Location: N/A

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Office Manager


Effectively initiated/completed all relevant insurance-credentialing activities; continually enforced HIPAA compliance including any updated information/requirements. Skillfully conducted routine audits of medical records and oversaw Office Collections to ensure that all Receivables were managed. Assured credibility of referrals, verified prescriptions and performed wide array of administrative duties, including scheduling evaluations and re-occurring appointments. Proactively performed marketing activities by visiting multiple area medical facilities and distributing employer/company literature.



January 2011 June 2013

Total Rehab Services, P.A.

Columbia, SC

Hours per Week: N/A

Salary: N/A

Page 1 of 4

Delcine L. Person Page 2 of 4


Supervisor: N/A Phone: N/A May Contact: N/A


Office Assistant


Managed medical records/documentation as well as other clerical/administrative/customer support services and skillfully assisted with all insurance-related billing/filing activities including establishing client financial payment planning; interfaced closely via telephone with insurance organization personnel to discuss various aspects of benefits as well as to verify coverage. Also consistently assured all needed program support for disabled/special needs clientele and verified referrals and prescriptions.



April 1999 May 2008

Healthcare Resource Associates

Charlotte, NC

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Collection Manager


Successfully oversaw all collection activities for assigned area-of-responsibilities and continually utilized subject matter/judgment expertise and discretion in dealing with various client collection issues. Assured collection activities complied with FDCPA guidelines/standards; also developed in-depth knowledge regarding bankruptcies, skip tracing, charge-offs and state criminal/civil filing procedures and continually utilized skills to guide/educate subordinates regarding account collection efforts and dealing with customer service problems/issues. Continually monitored customer service and collection telephone calls, utilizing expertise in Auto Dialer/IVR/ACD call management systems, to ensure achievement of unit productivity/quality standards and goals. Other administrative duties included accurately filing medical claims and updating patient accounting records to assure proper account balances, adjusting as needed.



April 1998 April 1999

NCO Financial

Charlotte, NC

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Financial Advisor/Collection Representative


Expertly managed/improved collection process with well-considered utilization of various aging reports; gained strong familiarity with write-offs and short pays related to collections and managed all aspects of third-party collections for multiple organizations. Worked closely with various insurance companies to establish medical coverage for clientele and assured that clients received all requested documentation and informational updates.

Delcine L. Person Page 3 of 4


May 1996 March 1998

District Attorney s Office

Newton, NC

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Victim/Witness Coordinator


Performed multiple services and duties as directed by Office management.



June YEAR April 1996

District Attorney s Office

Newton, NC

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Legal Assistant


Performed multiple services and duties as directed by Office management.






Appalachian State University, Boone, NC

Bachelors Degree, 1996


Semester/Credit Hours: N/A






Goal Yoga School, Charlotte, NC

Completed Program, 2014

Vinyasa Yoga Training/Certification

Pediatric Yoga Training


Sunrise Dental Assistant School, Columbia, SC

Completed Program, 2012

Certified Dental Assistant


Fayetteville Technical, Fayetteville, NC

Completed Program, 2009

Delcine L. Person Page 4 of 4


Digital Photography I and II

Wedding Photography

Mastering Photography/Art


Star Training (Carolina Healthcare Systems)

Medical Manager Health Systems (Novant Health)

Professional Medical Auditor

Medicare Training (Part A, B, C, D and Medicare Secondary Payor)

Med Data/Med Connect Training

HIPAA Privacy Practice Workshop





Volunteer Involvements


Family Readiness Group-FRG, Fort Jackson, SC

YoGo Kidz Yoga, Charlotte, NC

Drum Strong, Charlotte, NC

Invest Collegiate, Charlotte, NC

New Life Christian Academy, Charlotte, NC


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