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Yyyyyy x. yyyyyy

2842 Main St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Driven, focused, and hard-working Operations Management Professional with a background in overseeing daily operations within fast-paced environments throughout a variety of industries. Experienced in implementing strategic operational procedures, handling human resources operations, supervising cross-functional teams, and consistently increasing efficiency levels. Highly adept in improving organizational productivity in addition to maintaining strong communication with co-workers, key clients, vendors, and members of management.


Key Competencies


         Operations Management

         Presentation Development

         Staff Management

         Operational Cost Reduction


         Benefits Administration

         Training & Development

         Strategy Implementation

         Human Resources Strategies


         Attention to Detail

         Process Improvement

         Report Generation

         Team Leadership


Professional Experience

Metlife, Bloomfield, CT 2013-Present

TAM Unit Leader

  Direct day to day administrative operations within a fast-paced environment which included monitoring team metrics in addition to ensuring customers received superior service at all times

  Supervise a team Total Absence Management Leave Coordinators which requires overseeing FMLA and/or disability claims and requires providing individualized coaching/feedback

  Identify and resolve customer service issues, develop presentations for members of management, and coordinate detailed quality management reviews

  Play a lead role in designing and implementing recruiting plans aimed at fulfilling staffing needs, ensure operational polices are followed, and supervise client account management


Gloucester LLC, Glastonbury, CT 2003-2013

Business Consultant

  Provided consulting services within the entertainment industry with a concentration on representing the careers of Record Producers and Songwriters

  Utilized superior communication and interpersonal abilities in order to maintain positive rapport with industry specific contacts, directed revenue streams for clients, and formed strategic partnerships


Zurich Insurance, Rocky Hill, CT 2001-2003

Business Auto & Commercial General Liability Adjuster

  Facilitated administrative operations within a successful insurance agency which included coordinating investigations, negotiating claim resolution, and obtaining claim information from clients

  Maintained positive relationships with both legal counsel and third-party Adjusters, maintained communication with claimants about claim status, and maintained account documentation


Additional Professional Experience Includes: Retail Store Manager, Connecticut Telephone and Professional Learning & Development Manager, AT&T


Master of Business Administration, Business Management, Harris University

Bachelor of Business Administration, Harris University

Yyyyyy x. yyyyyy

2842 Main St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations management roles with experience in creating innovative operational strategies, leading cross-functional teams, and overseeing human resources operations. In addition, I have a demonstrated ability to maintain positive rapport with vendors, co-workers, and members of management.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s of Business Administration in Business Management from Harris University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy











Yyyyyy x. yyyyyy

2842 Main St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Yyyyyy x. yyyyyy


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