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Business Professional, with experience in Design and Sales, seeking a challenging
Management or Administrative assignment
Bachelor s Degree in Interior Architecture, with additional professional development studies and certification; award-winner for Top Sales Growth Account in North America
Exceptional business acumen with strengths in managing P&L, utilizing Information Technology in managing business to translate into strategic planning and goal development
Particular expertise in interfacing collaboratively with clientele and developing strong, interpersonal relationships that support ability to gain clear understanding of client needs and wants and translate them into providing outstanding sales, service and support experiences
Continually focus on defining and achieving multiple organizational objectives; steer work performance of personnel teams directed toward achieving organizational mission while gaining in personal development and achieving individual goals
Proficient in the use of Microsoft Office Suite programs
Store Manager, La-Z-Boy Furniture Galleries, Wilkes-Barre, PA 2009 - Present
Hold comprehensive responsibilities for unit profitability including meeting sales targets within budgetary parameters; utilize P&L statements, expense management and margin enhancements to identify financial opportunities and educate personnel on methodologies for achieving operational success while soliciting feedback on increasing profitability.
Recognize importance of selecting, hiring, training and developing high-performing personnel, instructing on value of organizational selling models and marketing approaches as well as maintaining company standards, and empowering individuals to maximize their strengths and innate talents in delivering outstanding customer service.
Continually interface with Regional Human Resources Manager to ensure currency with all prevailing legal requirements as well as available training as well as representation of cultural diversity within staff; serve as role model for displaying appropriate behaviors and provide on-going team coaching and counseling toward achieving company standards.
Operationally, ensure that unit meets or exceeds organizational programs regarding maintaining a clean and well-merchandised store, which includes providing training on cycle counts, accounting procedures, RMS procedures and store line-ups; collaborate with Market Sales Manager to gain merchandising assistance toward executing line-up changes and sell-through /clearance strategies and ensure that tagging and signage programs totally meet organizational standards.
Ensure completion by associates of all required documentation including order entry, delivery schedules, customer records and deposit fees, and timey submittal to Human Resources Department of necessary documentation concerning any employee changes, new hires or terminations.
Of highest importance is assuring complete satisfaction by customers with products and service, which includes ensuring that each guest is greeted upon store entry, that associates and management continually strive to find new and innovative methods to develop a delighted customer, and that delivering less than outstanding customer care will not be tolerated.
Owner/Operator, Yyyyyy x. yyyyyy Designs, Philadelphia, PA 1994 - 2009
For this custom design enterprise, with three locations, performed all business-related activities including sales, marketing, customer service, production, consulting and multiple administrative activities; consistently increased revenues while growing customer base.
Philadelphia University, Philadelphia, PA
Bachelor s in Interior Architecture, 1994
Friedman Professional Retail Management Course, 2016
Certificate in Leadership Development from Wilkes University, 2014
La-Z-Boy Top Sales Growth Account in North America for 2015
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