Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include over 15 years of leadership experience within the financial industry. I have effectively applied my skills and knowledge toward building productive teams while overseeing all aspects of day to day operations. To complement this background, I possess dynamic interpersonal communication and organizational skills.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

• Results oriented Financial Leader with 15+ years of experience streamlining daily operations across multiple banking branches.
• Demonstrated ability to develop highly productive teams, focusing on effective training, coaching and mentoring methods to drive performance.
• Proven track record of maintaining quality control and fostering a positive customer experience.
• Possesses linguistic fluency in English, Portuguese, Spanish and Japanese.

Kinecta Federal Credit Union, Manhattan Beach, CA 2014-Present

Member Services Regional Director

• Fulfill critical leadership position, overseeing all day to day operations within seven Member Service Centers.
• Contribute extensively to quality improvement initiatives, including team member coaching, sales tool implementation and ensuring execution of top notch customer service.
• Heavily involved in talent acquisition, implementing a universal employee staffing approach.
• Ensure quality control throughout all daily financial processes, critical to maintaining readiness for audits.

Kinecta Federal Credit Union, Manhattan Beach, CA 2006-2014

Retail Service Manager - Main Office

• Leveraged in depth understanding of financial processes and company procedures to successfully oversee all sales, branch operations, market shares and membership for 3 bank branches.
• Established positive client relationships, key to promoting satisfaction and retention.
• Maintained regulatory compliance to federal, state and company standards.
• Developed and implemented highly effective training and development program, leading to increased team performance.
• Chief responsibilities included budget management, business development, talent acquisition and implementing Retail Services Leadership Program.
• Streamlined customer service, resulting in an increased member service scores from 53% to 88%.
• Recognized as Leader of 2013 Branch of the Year, as well as quarterly Winner s Circle awards.

Wells Fargo Bank, West Los Angeles, CA 2000-2006

Branch Manager - Level 4

• Received multiple merit based promotions due to strong leadership, organizational and sales abilities.
• Obtained valuable exposure to best financial practices, with a focus on quality control, client relationship management and upselling company services.
• Contributed extensively to opening of Denovo store, successfully transitioning from pre-revenue to fully operational within half the expected time.

Bachelor of Arts in Fine Arts, College of Fine Arts (Faculdade de Belas Artes), S o Paulo, Brazil; 1999

Public Notary, National Notary Association

Real Estate License, California Department of Real Estate

Litigation Paralegal, Paralegal Studies, UCLA

7 Habits of Highly Effective People Certification

Working at the Speed of Trust Certification; In Progress

Ikebana Senior Instructor & Art Fair Coordinator, Izunome Association USA (NGO)