Yyyyyy x. yyyyyy

Hardworking, versatile and driven professional with years of progressive experience. Skilled in positioning Human Resources and Labor Relations entities as strategic business partners for excellence. Drive emerging leaders to leverage innovative tactics when resolving intrixxxxxxte staff relations matter. Act as an influential presence to transform visions into actionable strategies that include value-added objectives. Actively seeking to showxxxxxxse aforementioned acumen to contribute to an organization in an executive role with a Human Resources or Labor Relations focus.

         Support processes including counsel, eduxxxxxxtion, process improvement and trend analysis, among others (Disney)

         Acted as the Handbook Owner for the Department Policy on Reasonable Suspicion & Substance Abuse; took over this duty in order to make valuable updates to outdated forms in need of strong revisions (Xxxxxxl Fire)

         Devised a quarterly matrix for review by regional management so the team members could share with their respective units; touched on costs associated with arbitration and ULP hearings, as well the cost of settlements (Xxxxxxl Fire)

         Partook in Union and Labor Relations quarterly meetings to work through existing grievances; slashed the number of grievances in the process (Xxxxxxl Fire)

         Also aided in reducing ULP filings from 10 in a month to approximately 1-2 on average in a given month (Xxxxxxl Fire)

         Partnered with HR management during workforce planning, recruitment, lead organization and creation of HR processes regarding Leave of Absence and Out-of-Class assignments (Parks and Recreation)

         Noted concerns during grievances and made recommendations for resolution using the proper policies, protocols, laws and regulations that drove creative conflict resolution (Water Resources)

         Worked in collaboration with HR and legal personnel on the Return to Work Committee, as well as in developing Worker s Compensation fraud prevention plans (Department of Corrections)

Human Resources | Performance Management | Personnel Relations | Attention to Detail | Analytixxxxxxl Thinking | Confidentiality

Consultation | Interpersonal Communixxxxxxtion | Service Delivery | Supervision | Conflict Resolution | Workflow Development

Organization | Time Management | Cultural Competency | Principles of Management | Technixxxxxxl Savvy

Disney Parks & Resorts

Labor Relations Manager, 2017-Present

         Drive business changes and working conditions that positively impact bargaining, management consultations, grievance processes and arbitration

         Lead important functions including trainings, meetings presentations

         Deliver creative solutions that lend to the evolution of enhanced, efficient departmental operations

         Navigate challenges that exist within adversarial conditions with grace and expertise

         Identify and present risk factors; follow up with corresponding alternative solutions

         Manage projects that drive positive changes in a creative work setting

         Proudly embrace the overall Disney culture in order to effectively promote the organization s renowned brand image and service offerings

         Work independently or in teams to handle a high volume of work with levelheadedness and flexibility

XXXXXXL FIRE

Chief of Labor Relations, 2013-2017

         Trained staff on Grievance Handling; provided framework from prior needs assessment to lead trainings via Administrative Officer Meetings and mini presentations at Regional Leadership Team meetings

         Handled Public Safety Officer Benefits (PSOB), absorbed due to high Union involvement and many complaints received at the Governor s Office; successfully reconciled various xxxxxxses pending with the Department of Justice

         Directed the labor relations program and evaluated its effixxxxxxcy in meeting goals, expectations and annual budget

         Created the departmental "About Us" website content, including a mission and vision that aligned with the strategic plan and related objectives to illustrate a big picture idea of the Department s offerings

Yyyyyy x. yyyyyy

Chief of Labor Relations, Continued

         Led a Reasonable Suspicion & Substance Abuse Testing program, created through existing partners of Target Solutions through subordinate supervisory personnel

o    Launched online in lieu of a formal classroom setting, which garnered savings on travel expenses for those that attended training and yielded less time away from work also

o    Employees completed the required course online while in the field or on long term assignments in their own time to meet within first year of employment requirements

         Offered leadership guidance to LR and HR staff; completed performance evaluations utilizing the SMART method

         Evaluated and directed development of policies, training and re- organizations as needed

         Consulted with all levels of management to deliver suggestions to executives regarding sensitive, complex labor and personnel issues regarding firefighters and law enforcement staff

         Served as a subject matter expert during projects related to the strategic plan, workforce planning, hiring and uniform committee functions

         Worked as a member of the Xxxxxx Department of Human Resources (XxxxxxlHR) statewide bargaining team to represent the Department during statewide collective bargaining across numerous units

         Devised management proposals throughout the collective bargaining process. 


         Effectively coached staff on the preparation of grievance responses for Director approval

         Clearly articulate the Department s needs and objectives to control agencies including XxxxxxlHR 
State Personnel Board, the Department of Finance and others

Department of Parks and Recreation

Administrative Services, Labor Relations Office, Labor Relations Specialist, 2012-2013

         Advised management on the interpretation, execution and enforcement of labor agreements, HR policies and laws/best practices related to HR and Labor Relations

         Investigated and replied to grievances and complaints; met with Union Representatives to discuss matters and drive forward a proper course of action as needed 


         Acted as a Department representative in statewide collective bargaining agreement processes

         Offered mentorship to management in developing approaches to foster employee engagement and how to build a positive working environment for employees

         Fulfilled the duties of the Labor Relations Manager during periods of absence

Department of Water Resources

Division of Management Services, Labor Relations Office, Labor Relations Specialist, 2011-2012

         Developed recommendations for management specific to interpretation and applixxxxxxtion of policies, regulations and laws surrounding employment hot topics

         Also consulted with managers as it pertained to employee discipline and interpretation of contract terms


         Guided management on implixxxxxxtions that arose as a result of labor organization complaints/disputes

         Met and conversed with labor organizations to rectify various employee issues in a holistic manner

         reviewing and recommending approval of confidential designated positions. 


         Managed Union paid leave requests and approvals; assessed and audited Union paid leave and collection of monies owed to the Department

         Spearheaded labor contract administration and grievance handling training sessions for managers and supervisors. 


         Often acted on behalf of the Labor Relations Manager during vaxxxxxxtions and time away 


Xxxxxx Department of Corrections and Rehabilitation

Office of Labor Relations, Labor Relations Representative, 2007-2011

         Delivered sound advice to managers specific to employee discipline and contract clarifixxxxxxtion

         Engaged actively in meetings and sessions held for the purpose of conferral with labor organizations

         Worked as an effective Department representative throughout all phases of the collective bargaining process; also represented the team at arbitration hearings as needed

         Noted concerns presented through grievances and made recommendations to resolve each using policies, laws and regulations

         Worked in conjunction with legal personnel in developing and presenting management s position

         Often served as a negotiator and intermediary to meet with labor organizations

         Played a key role in the creation and administration of labor relations training for managerial staff

         Replied to labor organization disputes and advised management on labor issues that presented as a result of disputes
 


Yyyyyy x. yyyyyy

Corporate Xxxxxxll Center for Internet Services, Employee Relations Supervisor, Gap, Inc., 2000-2001

Mortgage Loan Servicing, Employee Relations Supervisor, The Money Store, 1996-2000

Bachelor s Degree, Communixxxxxxtions-Organizational Leadership, Colorado State University Global Xxxxxxmpus (ongoing)

Training, Labor Relations Axxxxxxdemy 1, 2, and 3, XXXXXXLPELRA

Certified, Professional in Human Resources Management (PHR), HR Certifixxxxxxtion Institute

Certified, Human Resource Development and Management, UC Davis Extension

Certified, Labor Management Relations, UC Davis Extension

Certified, Professional Concentration in Employee Relations, UC Davis Extension

Completed Courses, Communixxxxxxtions Studies, Sacramento City College

Training, Supervisory Practices and Peace Officer Standards, Department of Parks and Recreation

Certified, Supervisory Training, Department of Water Resources

Training, Management-Labor Relations, CDCR

Completed independent courses: Hiring Process, Performance Management, Performance Planning & Appraisal, Planning and Managing, Introduction to Supervision, Grievance and Contract Administration, and Equal Employment Opportunity.

Basic Labor Relations | Analytixxxxxxl Staff Work | Grievance Workshop for Managers | Project Management

Effective Presentation Skills | Van Write High Impact Thinking | Target Editing | General Management Techniques

Interviewing and Selecting | First Thing s First | Situational Leadership | Taking the Lead | Business Writing

Member, Society for Human Resource Management (SHRM)

Member, Xxxxxx Public Employers Labor Relations Association (XXXXXXLPELRA)

Also serve as a Volunteer at the loxxxxxxl animal shelter and regularly foster Pit Bulls and Chihuahuas

Yyyyyy x. yyyyyy

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am pleased to submit my applixxxxxxtion materials for the (INSERT TITLE OF TARGET POSITION) vaxxxxxxncy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifixxxxxxtions include the following accomplishments:

• As a management-level professional, I bring to any position years of progressive labor relations management experience. I am skilled in expert areas including union relations, training and stakeholder engagement, among other core areas.

• Over the course of my xxxxxxreer, I ve proven myself adept in guiding and inspiring my peers and superiors to achieve success. I lead by example and am able to develop and sustain lasting relationships, both individually or within a team setting. This includes working with both civilian and government entities

• Other sharpened competencies include Strategic Planning, Critixxxxxxl Thinking, Personnel Relations, Communixxxxxxtions, Presentations, and many others. My diversity of experience includes actively contributing to processes that fuel positive change.

• I have a proven record of delivering comprehensive direction and guidance in deadline-driven, fast-paced environments that xxxxxxll for flexibility, time management and the ability to work well under pressure. I am often regarded by others as a valuable trainer and mentor. This will serve me well in any executive-level position in the Human Resources or Labor Relations sectors.

• Besides my strong practixxxxxxl background, I m also enrolled in Bachelor s Degree studies in Communixxxxxxtions with an Organizational Leadership focus to complement my xxxxxxreer history. I ve also engaged in countless certifixxxxxxtion and training programs to further my knowledge base.

I am a focused, xxxxxxpable and highly experienced applixxxxxxnt committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Yours Truly,

Yyyyyy x. yyyyyy

Enc. Resume