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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


  • Results-driven Operations Manager possessing an ability to adapt quickly within fast-paced environments.
  • Broad range of experience managing financial, customer service and process improvement operations.
  • Recognized for the ability to build, train and lead high-performance teams; skilled in monitoring productivity and implementing action plans as necessary.
  • Dynamic interpersonal communication skills, instrumental to establishing rapport and delivering high quality customer service.


Key Skills


  Operations Management

   Customer Service

  Sales Growth

  Training & Development

   Team Building


  Attention to Detail

  Process Improvement

  MS Office Suite


Professional Synopsis


National Insurance Housing 2014-Present

Operations Manager

  • Fulfill critical leadership position, focusing heavily on boosting sales and improving overall customer satisfaction levels.
  • Leverage strong leadership skills to build, train and lead high-performance team.
  • Streamline process improvement initiatives, resulting in significantly increased efficiency throughout daily operations.
  • Oversee various financial operations, including accounts receivable, accounts payable and vendor audits.
  • Utilize top notch interpersonal skills to form positive relationships with clients and rapidly resolve issues.
  • Thoroughly track account information in OSCAR CRM.


DMA Insurance Housing 2001-2014

Director of Hotel Operations (2003-2014)

  • Leveraged excellent leadership skills to direct daily activities for team responsible for hotel bookings and operations management.
  • Streamlined existing processes and implemented highly effective strategies to boost hotel program performance.
  • Thoroughly reviewed data, including booking, reviews, invoicing and reservations, to promote a positive guest experience.

Area Manager (2011-2014)

  • Implemented various sales strategies, including cold calling and prospecting, to establish relationships with mid to large loss insurance adjusters.
  • Grew existing client base through use of various community outreach strategies.
  • Maintained detailed account records.

Accounting Manager (2002-2014)

  • Demonstrated a strong attention to detail while overseeing various accounting operations, including accounts payable / receivable, credit card audits and cash flow management.

Account Manager (2001-2003)

  • Utilized strong organizational and coordination skills while facilitating relocations for displaced families.
  • Maintained open lines of communication with all involved parties to ensure a smooth transition and efficiency throughout all operations.


Education & Recognition


Bachelor of Science in Criminal Justice Administration, San Diego State University; 2001

1st Quarter Service Award, National Insurance Housing; 2017

Sales Incentive Trip Winner, National Insurance Housing; 2015

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