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Yyyyyy x. yyyyyy

2613 Southwestern Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

  • Dynamic Leader who offers a background in Customs Brokerage Operations Management, Customs Compliance, Supply Chain Operations, Logistics Coordination, and Trade Services; contributes talent in Team Building, Training / Development, Process Documentation, Cost-Reducing Initiatives, New Business Development, and Data / Records Management; and exhibits a keen ability to see the big picture on an international level at all times.
  • Top Performer who boasts above-average career results, and who can make decisions to reflect positively on Customs operations in alignment with a company s vision, value, and goals to attain a significant global advantage.
  • Bilingual Communicator (Spanish / English) who builds and sustains synergistic relationships with globally based senior-level management, decision makers, Customs / operations teams, regulatory agencies, and clients; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity.

 

Professional Synopsis

 

UTi Worldwide, Dallas, XXXXXX 2013 Present

 

Manager Customs Brokerage Client Center

  Capitalize on the opportunity to direct forward-thinking U.S. Customs Brokerage operations for fast-paced Dallas XXXXXX, Houston, XXXXXX, and Detroit, MI areas, as well as Oklahoma and Louisiana, including managing file destruction, conducting internal audits, handling action PGA / CBPs requests and post-entry work, and developing business.

 

  Recognized as the first CBCC to transition to ACE out of 8 CBCCs.

  Led a 49.5% YoY increase in file count and a 50% YoY reduction in cost per file.

  Initiated new accounts and decreased payroll while managing substantial growth.

  Generated 31% YoY growth, 10.7% YoY payroll reduction, and 63% YoY increase in productivity.

  Served as Main Point of Contact (MPOC) for Partner Government Agency (PGA) and Customs & Border Protection (CBP) audits, and further led 12% YoY improvement in comprehensive compliance audit results.

  Converted payment of duties / fees to Customs from a 10th day ACH payment to Periodic Monthly Statement.

 

Yazaki North America, El Paso, YX 2012 2013

 

Customs Brokerage Specialist II

  Strategically steered high-volume processing of Value and NAFTA Reconciliations, including reviewing and documenting self-filling operation processes in preparation for the Importer Self Assessment (ISA) to meet goals.

 

  Accurately documented Brokers Standard Operation Procedures (SOPs).

  Qualified and prepared NAFTA Certificates of Origin and Manufacturer s Affidavits.

 

UPS Supply Chain Solutions, Inc., El Paso, XXXXXX 2003 2012

 

Southern Border Brokerage Market Manager (2010 2012)

  Utilized broad scope of industry knowledge toward leading growth and retention of brokerage business in the Southern Border (i.e. 8 Trade Service Centers in Otay Mesa, CA, Calexico, CA, Nogales, AZ, El Paso, XXXXXX, Eagle Pass, XXXXXX, Laredo, XXXXXX, McAllen, XXXXXX and Brownsville, XXXXXX, as well as 1 Trade Management Center located in El Paso, XXXXXX).

  Demonstrated bilingual capabilities toward serving as a Southern Border Brokerage representative for client visits and events based in Mexico, including traveling to Mexico regularly and translating documents in Spanish.

 

  Personally served as the Southern Border Grow-the-Business Coordinator.

  Noted as a Subject Matter Expert (SME) on Southern Border system and technologies.

  Selected as 1 of 3 trainers UPS sent to Mexico to assist with Maquila Association (INDEX) in training exporters and importers on Customs regulations and specific requirements for wide-ranging processes.

 

Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx

 

Account Manager (2010)

  Maximized bottom-line performance by maintaining a large-scale portfolio of importer / exporter accounts regarding Customs compliance and client satisfaction while leading a team of 5 direct reports in handling clearances.

 

  Led finance audits to ensure payables had back up invoices and W-9s.

  Proactively managed F&A reports (e.g. collections, unbalanced reports, payables).

  Conducted compliance audits encompassing Customs and Other Government Agencies (OGA).

 

Southern Border Re-Engineering Project (2009 2010)

  Drove business growth by conducting time studies to develop best practices and standardization throughout the network, including developing a new team to centralize the different activities, an audit team, post entry, reconciliation, ACH, and imaging team to enhance resources and boost operations productivity and efficiency.

 

  Successfully documented Southern Border Brokerage desk-level operation processes.

  Trained the Southern Border TSC Trainer who instructed management and desk-level staff.

  Reduced paper 80% in the first year by implementing all multi-functional paperless processes.

  Enhanced resource use out of 8 offices in the Southern Border by centralizing work at El Paso site.

  Identified processes for automation and worked with operations and IT and wrote business requests.

 

In-Bond Logistics Group Supervisor (2008 2009)

  Expertly managed a quality-driven team of 13 direct reports and 1 leader responsible for clearing air, ocean, truck and rail inbound shipments, including managing F&A reports to meet all KPIs by actioning various discrepancies.

 

  Assisted with decommissioning of the FAST system when Fritz was purchased by UPS.

 

In-Bond Logistics Group Team Leader (2005 2008)

  Led targeted decision-making among a results-focused team of 13 hourly employees responsible clearing air, ocean, truck, and rail inbound shipments, including accurately converting daily vendors to extend 30-day credit.

 

  Successfully managed F&A reports and ensured files discrepancies were actioned on time to meet KPIs.

 

Customs Brokerage Representative (2003 2005)

  Played a vital role in effectively clearing inbound freight for either entry for consumption into the U.S. or processing northbound or southbound in-bonds upon clients request, including dispatching shipments as required.

 

  Expertly tracked and traced incoming shipments for optimal efficiency.

 

Education & Professional Development

 

University of Xxxxxx at El Paso (UTEP)

 

Bachelor of Business Administration (Emphasis in International Business)

 

El Paso Community College (EPCC)

 

Associate of Arts in Business Administration

 

Certified Customs Specialist (Since 2015) Licensed Customs Broker (Since 2014)

 

LCB Workshop (UPS School)

Foreign Trade Zone Operations (FTZ No. 68)

Title 19 Code of Federal Regulations Courses (EPCC)

International Compliance Professionals Association (ICPA)

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