Enthusiastic, Growth-Focused Sales / Business Leader Committed to Optimizing Your Company s Bottom-Line Performance

Multimillion-Dollar Career Sales ￨ Customer Service Operations ￨ New Business Development

Start-Up Operations ￨ Strategic Analysis ￨ Trends Tracking ￨ Profit / Loss ￨ Account Management

District / Regional / Territory Operations ￨ Expense Management ￨ Work Planning / Prioritization

Team Building ￨ Training / Development ￨ Process Optimization ￨ Contract Negotiations ￨ Compliance

Highly Accomplished Sales / Business Leader who drives companywide growth, builds solid teams, creates targeted initiatives, provides world-class customer service, and cultivates a strong company image with superior quality. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company s vision, value, and goals. Award-Winning Self-Starter who excels at analyzing customer needs, identifying lucrative opportunities, defining strategies for capturing new business and developing an existing client base, and attaining leverage in competitive markets to achieve a competitive edge. Excellent Communicator who develops synergistic relationships with decision-makers, sales teams, and clients / customers, and who leads peers by example and with ethics and integrity.

Xeros, Inc., Xxxxxx, XXXXXX

(2013 2017)

Director of Customer Service (100% Travel) ￨ Strategic Account Representative

Capitalized on the opportunity to lead forward-thinking customer service and account management initiatives, including collaborating daily with Sales and Operations teams to proactively respond to and resolve customer inquiries and / or issues in alignment with companywide standards. Continually identified new opportunities to increase market share while launching Xeros into the U.S. market via development of a new customer base. Recognized as the problem resolution specialist on quality and machine issues, including leading process enhancements and procedural recommendations to solve challenges. Collaborated with senior management to set standards for grading service staff s handling of concerns.

Key Accomplishments

  Contributed a commitment to on-call 24x7x365 availability throughout employment.

  Established Xeros Excellence for a large-scale domestic and international customer base.

  Launched a new work reporting system for appointment notification and service tracking efforts.

  Established a first Customer Service Department for U.S., Puerto Rico, Costa Rico, and Mexico business.

MacGray, Xxxxxx, XXXXXX

(2010 2013)

District Sales Manager

Utilized broad scope of industry knowledge toward directing district sales initiatives within a competitive Xxxxxx / Austin area, including signing 47 locations across a Xxxxxx Housing Authority contract. Graduated from CAS Program.

Key Accomplishments

  Collaborated with peers to promote company services at top tradeshows.

  Met annual goals to increase total pocket count in Xxxxxx / Austin area.

  Consistently recognized as one of the Top 5 Salespersons within the South Region.

Lantana Communications, Xxxxxx, XXXXXX

(2005 2010)

Regional Account Executive

Spearheaded development of a large-scale new territory by actively cold calling and establishing new relationships through extensive marketing via mail, phone, referral, and face-to-face meetings. Achieved quarterly revenue goals in first 90 days.

Key Accomplishments

  Generated a profit margin of 40% per month for 37 consecutive months.

  Secured a national IP Office reference Insco Distributing installing at 31 locations.

  Secured a local reference Workforce Solutions Lower Rio Grande with 13 IP Office installations.

MCI, Xxxxxx, XXXXXX

(2001 2005)

Major Account Executive

Maximized bottom-line performance by exceeding sales projections and maintaining high customer satisfaction levels via thorough follow-ups on key customer questions and / or concerns to consistently uphold 100%+ of quota. Attended MCI University and attained recognition for outstanding job performance to further build knowledge of sales techniques.

Key Accomplishments

  Profitably secured City of Xxxxxx, USAA, and Valero telecom accounts.

  Achieved 149% of quota in 2002 and 156% in 2003 despite company bankruptcy filings.

Broadwing Communications, Xxxxxx, XXXXXX

(1993 2001)

Branch Sales Manager ￨ Major Account Executive

Consistently exceeded aggressive sales projections while delivering excellence in customer satisfaction via results-centric team building, training / mentoring, high-volume workflow delegation, and cost-conscious expense management practices.

Key Accomplishments

  Achieved 212% of quota in 2000 and 167% of quota in 2001.

  Recognized as a 9-time Destination Winner for outstanding sales.

  Achieved 1995, 1996, 1998, 1999, 2000, and 2001 s President s Club honors.

  Ranked as #1 Major Account Representative from 1998 until 1999 s promotion.

  Increased Xxxxxx base from 30 accounts to 276+ accounts within only a 2-year period.

  Continually lowered costs and received 100% on maintaining branch expenses at an acceptable level.

Additional professional experience as Major Account Manager / Sales Representative for Konica Business Machines U.S.A., Inc. encompassed developing, maintaining, and selling a customer base list of Top 25 companies in Xxxxxx and increasing base by 23%; securing new State and Federal business; training newly hired teams on strategic cold-calling techniques; and winning sales demo contests while driving an actively competitive edge.

University of the Incarnate Word

Master of Business Administration

Southwest Xxxxxx State University

Bachelor of Science in Psychology

Six Sigma Green Belt ￨ CAS Program Certification

Completed Diverse Sales Workshops & Training Sessions

Microsoft Word ￨ Microsoft Excel ￨ Microsoft PowerPoint

Member, Las Monas

Member, University of Xxxxxx Parents Advisory Board

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I offer proven talents in Multimillion-Dollar Career Sales, Customer Service Operations, Start-Up Operations, New Business Development, Strategic Analysis, Trends Tracking Profit / Loss, Account Management, and Contract Negotiations. I am also well-versed in District / Regional / Territory Operations, Team Building, Training / Development, Process Optimization, Work Planning / Prioritization, and Compliance. Furthermore, I consistently achieve winning outcomes due to my superior skills in critical thinking, time management, communications, and attention to detail.

Recently, as the Director of Customer Service / Strategic Account Representative for Xeros, Inc., I expertly led forward-thinking customer service and account management initiatives while collaborating daily with Sales and Operations teams to proactively respond to and resolve customer inquiries and / or issues in alignment with companywide standards. Within this role, I continually identified new opportunities to increase market share while launching Xeros into the U.S. competitive market via development of a new customer base. I was also the designated problem resolution specialist on quality and machine issues, including leading process enhancements and procedural recommendations to solve challenges.

A sample of my accomplishments included:

  Contributing a commitment to on-call 24x7x365 availability throughout employment.

  Establishing Xeros Excellence for a large-scale domestic and international customer base.

  Launching a new work reporting system for appointment notification and service tracking efforts.

  Starting the first Customer Service Department for U.S., Puerto Rico, Costa Rico, and Mexico business.

To complement this experience, please note that I earned a Master of Business Administration from the University of the Incarnate Word and a Bachelor of Science in Psychology from Southwest Xxxxxx State University. I am recognized as a Six Sigma Green Belt and hold a CAS Program Certification, among other sales workshops and training sessions.

As this is just an example of my abilities, please refer to my enclosed resume for additional sales and leadership roles.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy