*** Seeking a Sales Manager role in the hotel/hospitality industry ***

  Passionate hospitality leader with a proven track record of consistently exceeding sales objectives.

  Honored as Employee of the Month in 2015 at Crowne Plaza for exceptional sales performance.

  Experience acquiring new accounts by cold calling, community networking, Internet leads and referrals.

  Managed employees by serving as a Night Auditor in native Russia; fluent in English and Russian.

  Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders, including prospective and existing customers and team members.

  Proactively identified and resolved problems with clients and colleagues in real time.

  Demonstrated ability to lead by example and mentor and coach colleagues on best sales practices.

  Proficient with Microsoft Office Suite.

Sales Coordinator, Crowne Plaza National Airport Arlington, VA Nov. 2014-Present

  Earned Employee of the Month honors in Oct. 2015 for exceptional sales performance.

  Build and grow relationships with prospective and existing guests, and work well with colleagues.

  Demonstrate outstanding negotiation skills to secure new business by closing deals.

  Educate guests about the property and its facilities and services, including rates and room types; special packages and promotions; and hospitality and entertainment, including restaurants and special events.

  Communicate effectively with guests in person, over the telephone and via email.

Guest Services Agent, Residence Inn Arlington, VA Apr. 2013-Nov. 2014

  Communicated effectively with guests and co-workers in a fast-paced hospitality setting.

  Showcased diplomacy and tact to identify and resolve any problems guests were experiencing.

  Processed guest check-in and check-out, including assigning rooms.

Guest Services Agent, Quality Inn Woodbridge, VA Oct. 2012-Apr. 2013

  Displayed a proven ability to gain the trust, confidence and respect of guests and colleagues.

  Demonstrated excellent listening, verbal communication and interpersonal skills to identify and resolve problems in order to maintain guest loyalty.

  Helped guests to check-in and check-out of the hotel, including assigning their room.

Server, Chadwicks Alexandria, VA Aug. 2009-Oct. 2011

  Provided an exceptional dining experience to guests at this popular neighborhood bar and restaurant.

  Generated repeat business by developing lasting relationships with guests.

Night Auditor, Riviera Hotel Kazan City, Russia Oct. 2008-May 2009

  Led an overnight staff to maximize their potential and excel, and also delegated assignments.

  Fostered and developed relationships with guests to ensure they were having a memorable stay.

Bachelor of Arts (BA), English and French, Tatar State University Kazan City, Russia; earned 2009