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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx



Methodical, service-driven, and organized professional well-prepared to transition diverse skills toward supporting a dynamic organization in achieving goals and objectives



         Excellent technical acumen including networking equipment, troubleshooting, and performance tuning.

         Systematic, structured, and proactive with a solid reputation for integrity, reliability, and efficiency.

         Adept at streamlining workflow processes, motivating peers, and balancing concurrent tasks.

         Sharp communication skills; able to establish collaborative relationships with all levels of an organization.

         Certified in CPR with advanced knowledge of emergency management, safety management, medical intervention, problem solving, and crisis resolution.

         Considerable retail experience with substantial talents in customer service and satisfaction, merchandise coordination, sales, and inventory record-keeping.



Kablelink Communications (Charter Spectrum Communications), 2012 to Present


         Facilitate cable installations for customers while adhering to quality standards and safety regulations.

         Demonstrate proficiency with technologies such as Microsoft Excel, Microsoft Outlook, Modem Management Console, Putty, Nyrok, Wi-Fi Info Tool, Tech Director, Work Assure, Penguin Data Communications, Cisco Spark Communications, Home Health Check, and TN Neustar.

         Foster, maintain, and encourage cohesive efforts and transparent communication among sales force, customer service department, technicians, and management to achieve customer satisfaction goals.

         Perform technical support as needed including troubleshooting bill codes and equipment performance.


Office Max, Plantation, FL, 2011 to 2012

Sales Associate

         Consistently delivered outstanding customer service by assisting with product selection, accurately and expeditiously processing sales transactions, and organizing visually-appealing merchandise displays.

         Performed upselling where applicable to increase revenues for store and meet sales targets.


Circuit City, Coral Springs, FL, 2006 to 2007

Team Member

         Explained, promoted, and demonstrated computer and home entertainment products to customers, processed sales transactions, and contributed to loss prevention measures and procedures.


Old Vienna Restaurant, Coral Springs, FL, 2006


         Leveraged well-developed interpersonal skills to provide exceptional dining experiences for guests.

         Served food and beverages with a constant eye on quality control and efficiency, and diligently complied with workplace (OSHA) safety rules and regulations.

         Contributed to generating excellent sales revenues by upselling orders and suggesting add-ons to meals.




Certified Emergency Medical Technician, Palm Beach State College, Boca Raton, FL, 2009 to 2011

Fire Science, University of Central Florida, Orlando, FL, 2007 to 2008

(transferred to Palm Beach State College)


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