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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx



Highly-credentialed Equal Employment Opportunity Specialist with 20 years experience

Fact-Finding Active Listening Mediation Facilitation Negotiations



         Extensively trained, experienced, and certified EEO Investigator and Mediator with advanced knowledge of Alternative Dispute Resolution (ADR) regulations, principles, approaches, and techniques.

         Extremely well-versed in all aspects of EEO and personnel laws, rules, regulations, and policies.

         Substantial expertise in broad-scope conflict management and dispute resolution processes such as facilitation and mediation; consistently practice tact, integrity, diplomacy, and objectivity in all cases.

         Possess outstanding skills in active listening, problem solving, negotiating, and relationship-building.

         Adept at conducting unbiased interviews with aggrieved party and Responding Management Official.

         Extensive knowledge of employment practices spanning recruitment, new hire selection, labor, discipline, pay and classification, organizational structures, and job qualifications.


Professional Experience


Department of Veterans Affairs, Office of Resolution Management, Houston, TX, 1998 to Present

EEO Counselor / Specialist

         Respond to incoming EEO complaints and conduct extensive fact-finding to gather critical details.

         Conduct interviews with aggrieved parties (APs), Responding Management Officials (RMOs) and witnesses, thoroughly explain Rights & Responsibilities in accordance with EEOC, and educate relevant parties in both EEO and discrimination complaint processes.

         Clarify nature, source and intensity of conflict, and encourage active participation by APs in ADR (mediation) when applicable to foster positive changes in the workplace environment.

         Methodically and expertly navigate identified issues throughout all stages of mediation through to closure.

         Deal effectively and impartially with facility directors, service chiefs, APs, RMOs, attorneys, union representatives, and witnesses to expedite case closure and optimize win-win outcomes.

         Leverage solid documentation skills to prepare settlement agreements and detailed summary reports.


Education & Certifications


Master of Public Administration, Texas Southern University

Bachelor of Arts, Texas Southern University

EEO Investigations Certificate, Office of Resolution Management

Mediation Certificate, University of Houston & Office of Resolution Management

EEO Counselor (including ongoing Refresher Certifications)

Stress Management

EEO Training for Supervisors

EEO & Diversity Training

Advanced Mediation

Human Resources


Crucial Conversations

Dealing with Bullies in the Workplace

Conflict Resolution

Disability Training (ADEA)


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