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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for [ Xxxxxxsert Specific Job Title Here ]

Dynamic Change Agent and DBA Graduate Committed to Drivxxxxxxg Facility Profits withxxxxxx Competitive Healthcare Markets


Healthcare Fxxxxxxancial Admxxxxxxistration Patient Accountxxxxxxg Processes Accounts Payable / Receivable Compliance

Policy / Procedure Development Fxxxxxxancial Close Variance Analysis Budget Preparation Xxxxxxternal / External Audits

Team Buildxxxxxxg Traxxxxxxxxxxxxg / Development Cost-Reducxxxxxxg Xxxxxxitiatives Best Practices Process Optimization Client Relations


Highly Accomplished Healthcare Leader who makes sound decisions to reflect positively on multi-site facility operations xxxxxx alignment with an employer s vision, value, and goals to drive profit-focused xxxxxxitiatives. Top Performer who offers solutions-centric critical thxxxxxxkxxxxxxg for xxxxxxsightful, change-oriented results. Visionary Professional who rises above fxxxxxxancial challenges to improve the bottom lxxxxxxe and achieve wxxxxxxnxxxxxxg outcomes, xxxxxxcludxxxxxxg quickly adaptxxxxxxg to evolvxxxxxxg marketplace scenarios. Excellent Communicator who develops synergistic relationships with multidisciplxxxxxxary healthcare professionals, xxxxxxsurance companies, patients, families, and the community, and who empowers, coaches, and leads cross-functional staff by example and with ethics and xxxxxxtegrity to optimize busxxxxxxess operations. Member of the American Society for Reproductive Medicxxxxxxe.


Professional Synopsis


Self-Employed, Xxxxxx, XXXXXX 2013 Present



Capitalize on the opportunity to lead forward-thxxxxxxkxxxxxxg consultxxxxxxg xxxxxxitiatives for diverse busxxxxxxesses and multi-xxxxxxdustry clients.


Laurel Fertility Care, San Francisco, CA 2011 2013


Executive Director

Strategically steered conceptualization, development, and management of xxxxxxnovative marketxxxxxxg and social media campaigns to xxxxxxcrease patient xxxxxxquiries and new patient visits, xxxxxxcludxxxxxxg designxxxxxxg all social media and related projects across Twitter, Facebook, and Pxxxxxxterest. Collaborated among teams withxxxxxx monthly partner meetxxxxxxgs to make xxxxxxformed decisions to move processes forward. Coordxxxxxxated and managed payroll and HR functions while overseexxxxxxg a staff of 15 direct reports.


  Xxxxxxcreased patient volume by 12% via key use of social media.

  Reduced AR by 40%+ through a direct collections and focus project.

  Xxxxxxcreased net revenue by 12%+ via pricxxxxxxg analysis and review of codxxxxxxg.

  Cost-effectively aligned and negotiated payor contracts withxxxxxx a current market.

  Grew patient xxxxxxquiries and new patient visits by 10%+ withxxxxxx a six-month period.

  Decreased AP by 30%+ through renegotiation of previous contracts and GPO affiliation.


Northwest Center for Reproductive Sciences, Kirkland, WA 2009 2011


Admxxxxxxistrator Executive Director

Utilized broad scope of xxxxxxdustry knowledge and dynamic busxxxxxxess acumen toward directxxxxxxg fast-paced practice operations, xxxxxxcludxxxxxxg developxxxxxxg center-wide policies and procedures, buildxxxxxxg partnerships withxxxxxx regularly occurrxxxxxxg meetxxxxxxgs to communicate practice objectives with owners, and coordxxxxxxatxxxxxxg all practice events xxxxxx alignment with physicians and staff. Organized web-based appoxxxxxxtment requests and appoxxxxxxtments. Led HR and benefits admxxxxxxistration for the practice. Managed vendor contracts and oversaw payors contracts with the practice.


  Launched new revenue-producxxxxxxg programs while directly reportxxxxxxg to four owners.

  Successfully brought the company from negative retaxxxxxxed earnxxxxxxgs to positive xxxxxx 18 months.

  Xxxxxxcreased revenue by $123 per encounter and reduced accounts receivable by 500,000+ xxxxxx 12 months.

  Renegotiated major equipment leases to reduce expenses of $17,500 per month (or $205,000 annually).

  Developed a benefits verification system to check and communicate benefits prior to xxxxxxitial appoxxxxxxtments.

  Turned around a failxxxxxxg facility losxxxxxxg substantial amounts xxxxxxto a positive cash busxxxxxxess sold to a competitor.


Kissimmee Surgery Center, Kissimmee, FL 2006 2009


Chief Fxxxxxxancial Officer Busxxxxxxess Office Manager

Maximized bottom-lxxxxxxe performance by directxxxxxxg healthcare busxxxxxxess and fxxxxxxancial operations for this Top 10 -ranked center based on cash, collections, and AR days. Recruited, traxxxxxxed, mentored, and managed a details-centric team comprised of a Scheduler; Receptionist; Collector; Coder; and Registration, Xxxxxxsurance Verifications, Billxxxxxxg, Medical Records, and AP Clerks while contxxxxxxually complyxxxxxxg with busxxxxxxess office best practices. Managed surgery center AR while handlxxxxxxg xxxxxxternal controls, fxxxxxxancial data management, corporate-mandated policies and procedures, required billxxxxxxg and codxxxxxxg, and legal and regulatory compliance. Participated xxxxxx regional and division BOM meetxxxxxxgs. Liaised among patients, families, and visitors.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Kissimmee Surgery Center, Kissimmee, FL (contxxxxxxued) 2006 2009


Chief Fxxxxxxancial Officer Busxxxxxxess Office Manager


  Reduced the patient agxxxxxxg outstandxxxxxxg average monthly balance from $36,000 to $24,000.

  Decreased outstandxxxxxxg AR days from 41 to 32 HCA s expectation was a maximum of 39 days.

  Reduced expenses $3,500 per month (or $42,000 annually) by renegotiatxxxxxxg major equipment leases.

  Decreased materials management accrual balance from $87,000 per month to $23,000 average balance.

  Saved $500 per month ($6,000 annually) by settxxxxxxg up AP to pay for prompt pay or timely pay discounts.

  Xxxxxxcreased front desk collections from 65% to 87% by creatxxxxxxg new policies and leadxxxxxxg employee traxxxxxxxxxxxxg.

  Reduced the managed care / payor outstandxxxxxxg bad debt average monthly balance from $23,000 to $6,000.


IVF Florida Reproductive Associates, Fort Lauderdale, FL 2005 2006


Director of Fxxxxxxance

Led decision-makxxxxxxg for three satellite offices, xxxxxxcludxxxxxxg managxxxxxxg fxxxxxxancial monthly close and practice profit / loss fxxxxxxancial close cycles and handlxxxxxxg variance analysis while enforcxxxxxxg accountxxxxxxg standards and procedures. Prepared audit reports and analyzed trends. Collaborated with teams to prepare budgets, schedule expenditures, and xxxxxxitiate corrective actions. Collected revenue, updated ICD-9 and CPT codxxxxxxg, and processed credit requests / claims. Executed third-party negotiations.


  Successfully credentialed all five physicians with each payor.

  Developed comprehensive practice fxxxxxxancial policies and procedures.

  Expertly prepared analysis for openxxxxxxg a new satellite office xxxxxx Naples, FL.

  Prepared audit reports by collectxxxxxxg, analyzxxxxxxg, and summarizxxxxxxg xxxxxxformation and trends.

  Established and ensured compliance with xxxxxxternal quality control systems for account review.

  Participated xxxxxx educational workshops, reviewed xxxxxxdustry publications, and established personal networks.

  Negotiated lucrative Managed Care contracts (i.e. BCBS, Vista, UHC) to best maximize the patient population.


HealthSouth Rehabilitation Hospital, Fort Lauderdale, FL Panama City, FL 2002 2005


Busxxxxxxess Office Manager

Implemented available onlxxxxxxe services for Admissions, Billxxxxxxg, and Collections to xxxxxxfluence accuracy and flow of xxxxxxformation. Coordxxxxxxated ChargeMaster at the facility level, and supported regulations through corporate. Managed five satellite offices.


  Managed ChargeMaster and led focus group for actively redefxxxxxxxxxxxxg ChargeMaster xxxxxxitiatives.

  Enhanced data flow from xxxxxxtake to closxxxxxxg of billxxxxxxg file via newly designed policies and procedures.

  Reduced AR days from 72 to 38 across a one-year period with ADR at $216,000 and <2 AR days over 180 days.

  Served as member of a corporate focus group tasked with redefxxxxxxxxxxxxg Xxxxxx-Patient Division policies and procedures.


Vencor Hospitals (n/k/a Kxxxxxxdred Healthcare), Greenwood, XXXXXX Fort Lauderdale, FL 1999 2002


Divisional Busxxxxxxess Office Manager

Expertly managed division-specific busxxxxxxess office operations, xxxxxxcludxxxxxxg overseexxxxxxg high-value managed care contracts while supportxxxxxxg the lucrative negotiation and rapid resolution of disputes. Established Admissions-specific policies and procedures for prompt payment, policies and procedures for onlxxxxxxe services, and electronic billxxxxxxg with SSI and accelerated AR product.


  Served xxxxxx a concurrent corporate role with the ChargeMaster Committee.

  Reduced and maxxxxxxtaxxxxxxed AR days from 66 to 32 with zero AR over 180 days.


VirtualNet, Carmel, XXXXXX 1999 2002


Director of Patient Accounts

Played a vital role xxxxxx directxxxxxxg high-volume patient accounts management, xxxxxxcludxxxxxxg overseexxxxxxg all payroll, cash postxxxxxxg, billxxxxxxg, xxxxxxventory control, and accounts payable xxxxxxitiatives while traxxxxxxxxxxxxg, mentorxxxxxxg, and managxxxxxxg collections contract personnel. Handled all facets of contact compliance, and collected and maxxxxxxtaxxxxxxed accounts under 180 days.


  Proficiently accelerated AR collections from 81 to 46 across a one-year period.

  Drafted policies (i.e. xxxxxxtake, billxxxxxxg, xxxxxxsurance verification) for an HME company.


Education & Professional Development


Doctor of Busxxxxxxess Admxxxxxxistration Crown University

Master of Busxxxxxxess Admxxxxxxistration Buxton University

Bachelor of Science xxxxxx Engxxxxxxeerxxxxxxg Purdue University

Associate s Degree xxxxxx Applied Science & Supervision Xxxxxx University


Smart Act VI 19.5 CE Physiology & Clxxxxxxical Success Procedural Codxxxxxxg xxxxxx Healthcare Contxxxxxxuous Review


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