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Yyyyyy x. yyyyyy

- 3815 Yo He Wah Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Operations Manager (Manufacturing)


Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 32 years providing high-performance customer service, entrepreneurship, and operations management in the automotive, manufacturing and healthcare industries.

-    Proven exceptional passion for delivering outstanding operational excellence that maximizes process efficiencies and creates cost leadership in production, inventory, and operations management, enabling the business to achieve a competitive edge in target markets.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise


Operations Management

    Strategic Planning & Execution

    Inventory Management

    Customer Service Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Productivity Improvement

    Project/Program Management

    Health Rehabilitation Management


    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, & Outlook), & Open Office


Professional Experience


Sears Auto Center Ÿ Prescott Gate way Mall Assistant Manager Aug 2016 Present

    Provided operations support, scheduling, prioritizing, and managing day to day tasks in an auto service center

    Responsible for providing superb customer service exceeding expectations, contributing to the company reputation as a market-driven organization.


StingRay Innovations Ÿ Xxxxxx, XXXXXX Owner/Operator Mar 1990 Present

    Provided strategic direction and leadership in managing manufacturing operations, sales, and service of packaging equipment, designing and developing innovative equipment for the packaging industry

    Responsible for all administrative duties. Sales, customer service, A/P, A/R

    Managed merchandise and supplies inventory, negotiating contracts with vendors to maintain proper overhead and a competitive pricing base, and processing purchases that ensure non stock-out conditions that could interrupt the business.

    Provided HR support in personnel recruitment and development, as well as customer assistance


Sequal Care Ÿ Dewey, XXXXXX Behavioral Health Technician May Sep 2009

    Worked at the Blue Rich Manor, assisting adult patients diagnosed with a variety of behavioral dysfunctions to regain normally life, leveraging on a completed training in BHT and CPI

    Created rapport and caring professional relationships with patients that promoted their rehabilitation.

    Assisted in conducting group therapies, distributed medicated and filed reports.


Everett/Charles/SAAB Ÿ Pomona, CA Operations Manager Jul 1984 Oct 1991

    Provided tactical direction and leadership in supervising over 140 employees across various departments in electronics and manufacturing operations, having progressed through the ranks starting as an Electromechanical Assembler to become the youngest Operations Manager in the company and the fastest in less than a year of tenure.


Education & Credentials


    Diploma, Secondary Education, BELFORD HIGH SCHOOL

Professional Training & Certifications

    Cal Poly Tech, Certificate; Business Management, Production & inventory Control

    Sequal Care Certified Behavioral Health Tech CPR/First Aid Certified Fingerprint Clearance

Professional Affiliations

    Member: Xxxxxx County Sheriff s Office Volunteer Services/ Search & Rescue (1988 Present)


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