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Results-driven Project Manager possessing 10+ years of experience steering complex telecommunication projects to an on-time, within budget completion.
Expert level knowledge of various telecommunication operations and services.
Recognized for the ability to identify client needs and design individualized solutions to ensure fulfillment.
Leadership & Development
Telecom Industry Knowledge
Verizon Telecom, Silver Spring & Cockeysville, MD 2007-Present
Transport Creation & Provisioning Network Creation Specialist (2017-Present)
Recipient of multiple merit-based promotions due to strong leadership and organizational abilities.
Leverage strong knowledge of voice, data and video services to steer networking projects to an on-time completion.
Demonstrate strong organizational abilities while providing direct troubleshooting support to Technicians throughout element activations and tracking IP address.
Perform thorough quality checks, instrumental to ensuring customer satisfaction.
Operations and Engineering Project Manager (2013-2017)
Utilized excellent leadership capabilities to successfully manage Juniper MX960 GWRs, GWR Card Adds, TA5000s, TA5000 Card Adds and Link Augment projects.
Streamlined process improvement initiatives, resulting in significant cost savings and reclaiming of space.
Steered complex projects to an on-time, within budget completion; maintained open lines of communication regarding status throughout all project phases.
Strategically prioritized workload to optimize efficiency throughout all operations.
DSL Backbone Project Manager (2011-2012)
Fulfilled key Project Manager role responsible for overseeing end office DSL backbone turn-ups in support of DSL deployment.
Maintained strict adherence to project schedule to ensure on-time completion.
Collaborated extensively with various business units and leadership teams to increase efficiency and complete orders in a timely manner.
FTTP OLT Project Manager (2007-2011)
Assumed critical leadership role responsible for successfully managing state growth and overlay projects.
Responsible for supporting FTTP data deployment by successfully managing OLT test / turn-up.
Maintained strict adherence to project timelines; closely monitored OLT installation dates, as well as T1 / PON cards adds.
Maintained open lines of communication with national data network center, national provisioning center and central office Project Managers to optimize efficiency throughout all operations.
Lightwave Communications, Laurel, MD 2005-2007
Circuit Provisioner / Project Manager
Provided direct support within Provisioning department while overseeing projects involving LSRs, ASRs, E911, DSL, Internet, Email, Voicemail, VOIP and Local/Long Distance Service.
Steered all project phases to an on-time, within budget completion.
Utilized strong organizational abilities to successfully dispatch repair technicians and prioritize work orders.
Bachelor of Science in Business Management, Hampton University, Hampton, VA
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