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Accomplished Leader with 25+ years of experience driving business development initiatives, increasing company revenue and maximizing efficiency throughout pest control operations.
Regarded for ability to rapidly build rapport and conduct thorough follow up, key to promoting customer satisfaction and retention.
Skilled in appropriately identifying client needs and developing innovative solutions.
Well versed in maintaining quality control throughout daily operations throughout thorough oversight processes and keen attention to detail.
Client Relationship Management
Training & Development
Magnolia Exterminating, Jackson, MS 2000-Present
Demonstrate strong leadership skills throughout management off all daily pest control operations for residential, healthcare facility and university accounts.
Leverage industry expertise to develop customized pest detection, elimination and prevention plans based on individual client needs.
Chief responsibilities include fleet management, inventory control and P&L accountability.
Drive performance improvement initiatives among staff while simultaneously ensuring state regulation compliance.
Utilize strong product and service knowledge to drive company revenue growth.
Heavily involved in on boarding process, including hiring and training of new associates.
Accurately document monthly chemical usage and relay appropriate information to State Plant Board.
Rollins Corporation, Monroe, LA 1995-2000
Effectively prospected healthcare, residential and commercial clients by designing needs based pest control programs.
Exemplified strong leadership skills throughout talent acquisition, fleet management and oversight of all day to day operations.
Contributed extensively to financial management, including P&L accountability, reporting and inventory control.
Maintained precision throughout documentation of chemical usage for State Plant Board.
Continually met and surpassed existing sales goals.
Hixon Hopkins Ford BMW, Monroe, LA 1987-1995
Fulfilled key management position, strategically maintaining efficiency throughout warranty claims processing, task delegation and adherence to state/federal regulations.
Provided top notch customer service throughout daily client interactions.
Assumed responsibility for monthly budget creation, P&L accountability and annual business plan development.
Collaborated extensively with Parts Manager to maintain utmost efficiency throughout multiple departments.
Established and maintained relationships with major clients, including Hertz, City of Monroe and AMST Ambulance, Inc.
Ensured all direct reports maintained appropriate certifications.
Associate Degree in Business, Southern Technical College, Monroe, LA
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