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JEFF HENDERSON
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(804) 363-1489 abc@xyz.com
Objective
Analytical and well-educated professional seeking a challenging role as a (INSERT EACH JOB TITLE HERE).
Summary of Qualifications
Promoted to positions of greater responsibility for consistently exceeding performance objectives.
Solid listening, verbal communication and interpersonal skills.
Strong time management, attention to detail and organizational skills, including prioritizing tasks.
Demonstrated ability to work well independently as well as part of a team.
Proficient with Microsoft Office Suite and Incident Management System.
Professional Experience
Continuing Education Chester, VA Oct. 2011-Present
Full-Time Student
Achieved Network+, Security+ and HDI Support Center Analyst certification.
WellPoint Inc. Richmond, VA Mar. 2007-Sept. 2011
eBusiness Help Desk Analyst II (Aug. 2010-Sept. 2011)
Reduced incoming telephone calls to a help desk by eliminating occurrences of the same problem.
Showcased outstanding competency of eBusiness software and applications.
Demonstrated stellar listening, verbal communication and interpersonal skills to identify and analyze problems that customers were experiencing in order to determine appropriate solutions.
Collaborated with personnel in other IT departments to try and resolve incidents or outages promptly.
Chosen to mentor, train and coach less
experienced analysts on best practices.
eBusiness Help Desk Analyst I (Mar. 2007-Aug. 2010)
Achieved first call resolution for 90% of customers based off of all incoming help desk telephone calls.
Proactively identified and resolved problems in an accurate, timely and efficient manner.
Displayed competency with troubleshooting issues on personal computers.
Accurately documented all calls in the Incident Management System.
Ensured website functionality was working as designed and escalated severe incidents to appropriate parties as needed.
Education, Training and Certificates
Bachelor
of Science (BS), Computer Information Systems, Virginia State University
Network+ Certified
Security+ Certified
HDI Support Center Analyst Certified
JEFF HENDERSON
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(804) 363-1489 abc@xyz.com
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompanying resume, I am an analytical and well-educated professional. My work history includes promotions to positions of greater responsibility for consistently exceeding performance objectives. I offer solid listening, verbal communication and interpersonal skills, as well as strong time management, attention to detail and organizational skills, including prioritizing tasks. Among my additional unique qualifications:
Bachelor of Science (BS), Computer Information Systems;
Network+ Certified;
Security+ Certified;
HDI Support Center Analyst Certified.
During my
tenure at WellPoint Inc., I was promoted for reducing incoming telephone calls
to a help desk by eliminating occurrences of the same problem. I also
collaborated with personnel in other IT departments to try and resolve
incidents or outages promptly. Furthermore, I was chosen to mentor, train and
coach less experienced analysts on best practices.
As your employee, you will find me to be a team player committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Jeff Henderson
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