- 1601 Hawthorne Ct.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hirxxxxxxg Manager,

        Xxxxxx response to a job vacancy postxxxxxxg for the position of ________________, I am takxxxxxxg this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my Master s xxxxxx Health Admxxxxxxistration and more than more than 21 years providxxxxxxg high-performance strategic busxxxxxxess operations management, customer/patient service, and patient care admxxxxxxistration xxxxxx the healthcare xxxxxxdustry. I am currently with Woodlawn Hospital xxxxxx Rochester, XXXXXX as its Director of Physician Service, followxxxxxxg a tenure with Valley Regional Hospital xxxxxx Claremont, NH xxxxxx the same capacity for Critical Area. For more details, please take a moment to go through my resum .

Xxxxxx leveragxxxxxxg my managerial competencies, I also brxxxxxxg to the table my personal strengths that xxxxxxclude a passion for achievxxxxxxg busxxxxxxess objectives through sustaxxxxxxed people-centric and results-driven leadership. Along the way, I have also proven my xxxxxxterpersonal communication skills that help build relationships with patients and their families, employees, stakeholders, and xxxxxxdustry professionals while forgxxxxxxg teamwork synergies with colleagues xxxxxx attaxxxxxxxxxxxxg shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help further grow the busxxxxxxess as part of your executive management team. Should you need further clarification, or would prefer to schedule an xxxxxxterview, please do not hesitate to reach me through my phone or email address xxxxxxdicated xxxxxx the headxxxxxxg. Thank you for your time, and I look forward to hearxxxxxxg from you soon.

Sxxxxxxcerely,

ELIZABETH VOGLER

Attachment: Resum

- 1601 Hawthorne Ct.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Vice President COO Busxxxxxxess Executive (Healthcare)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 21 years providxxxxxxg high-performance strategic busxxxxxxess operations management, customer/patient service, and patient care admxxxxxxistration xxxxxx the healthcare xxxxxxdustry.

    Detail-oriented without losxxxxxxg sight of the big picture, analytical and methodical with critical thxxxxxxkxxxxxxg to strategize solutions xxxxxx addressxxxxxxg work issues even under stressful work conditions.

    Well-organized with multitaskxxxxxxg and prioritization skills that optimize resources to achieve outstandxxxxxxg results.

    Decisive leadership, strong people management, and exceptional xxxxxxterpersonal communication skills that xxxxxxspire confidence while forgxxxxxxg teamwork synergies with colleagues and subordxxxxxxates across diverse ethnicities and demographics.

Key Expertise

Healthcare Service Management

    Hospital Admxxxxxxistration

    Healthcare Service Development

    Community Health Service/Outreach Program Management

    Policies & Regulatory Compliance (i.e. OSHA, US-FDA, HIPAA, Medicare/Medicaid, etc.)

Busxxxxxxess Admxxxxxxistration

    Strategic Plannxxxxxxg & Execution

    Operations Management

    Service Quality Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Patients, Healthcare Professionals, Pharmaceutical Suppliers, & Government)

    Change Management

    Profitability Management

    Negotiations & Diplomacy

    Case Management

    Personnel Admxxxxxxistration

    Organizational Development

    Performance Appraisal

    Staff Supervision & Traxxxxxxxxxxxxg

Technical

    Electronic Medical Records

    MS Office (Word, Excel & PowerPoxxxxxxt)

    Practice Management Systems (PMS) and Medical Codxxxxxxg

Professional Experience

    Provide strategic direction and managerial oversight xxxxxx the physician practice service lxxxxxxe of the hospital.

    Develop and execute strategic plans, marketxxxxxxg, recruitment decisions for doctors and mid-level staff, joxxxxxxt ventures, mergers or acquisitions for future development, budgets, and performance metrics coverxxxxxxg Pediatrics/Family Medicxxxxxxe/Xxxxxxternal Medicxxxxxxe, Orthopedics, Pulmonology, OB/GYN, Wound Care, Hospitalist, Urology, and Cardiology departments.

    Manage tactical busxxxxxxess plans aligned with corporate goals and strategies..

    Manage hospital profitability, ensurxxxxxxg physician engagement xxxxxx accordance with goals, policies and standards.

    Manage clxxxxxxical operations for assigned market coverxxxxxxg patient satisfaction, quality, physician engagement, and personnel admxxxxxxistration while monitorxxxxxxg practice performance agaxxxxxxst benchmarks.

    Facilitate cross functional collaboration and transparency among Practice Managers to ensure service excellence.

Valley Regional Hospital Ÿ Claremont, NH

    Provided strategic direction and oversight xxxxxx developxxxxxxg plans and managxxxxxxg specific practices withxxxxxx the organization Developed strategic plans for anticipated or future joxxxxxxt ventures or acquisitions, assistxxxxxxg with xxxxxxtegration among the medical staff, admxxxxxxistration and practice operations.

    Built and developed busxxxxxxess relationships with contracted services, employees. Stakeholders, xxxxxxdustry professionals and the public.

    Managed tactical operations and physician engagement xxxxxx Pediatrics, Xxxxxxternal Medicxxxxxxe, Family medicxxxxxxe, Orthopaedics, GYN, Urology, Cardiology, Nurse Midwives, Pulmonology, Physiatry, and Podiatry departments to ensure patient satisfaction, and quality service.

    Collaborated with senior leadership xxxxxx monitorxxxxxxg practice performance agaxxxxxxst established benchmarks while promotxxxxxxg contxxxxxxues improvement across all performance metrics.

    Assisted xxxxxx evaluatxxxxxxg Joxxxxxxt Venture busxxxxxxess plan to ensure contxxxxxxued growth and development.

    Built and developed productive relationships among the practices, physicians, and the community, ensurxxxxxxg consistent service excellent through effective collaboration among parties concerned.

- 1601 Hawthorne Ct.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (contxxxxxxued)

Children s Hospital Of The Kxxxxxxg s Daughters Ÿ Norfolk, VA

    Provided technical oversight and direction xxxxxx all aspects of designated service operations, ensurxxxxxxg completion of daily workloads efficiently and cost-effectively.

    Led a team xxxxxx resolvxxxxxxg issues xxxxxx operations and customer service, providxxxxxxg expert evidence-based decisions xxxxxx buildxxxxxxg systems and processes aligned with corporate objectives.

    Collaborated with senior management xxxxxx ensurxxxxxxg compliance with company policies and standards.

    Research xxxxxxdustry trends and competition to improve marketxxxxxxg plans and programs and grow the practice.

    Mentored and developed healthcare and support employees for professional growth and career advancement.

    Served as a chart auditor ensurxxxxxxg proper codxxxxxxg and compliance with all rules and laws. Mentored physicians xxxxxx proper codxxxxxxg guidelxxxxxxes.

    Formulated and implemented customer service xxxxxxitiatives that xxxxxxcreased customer retention and satisfaction levels xxxxxx highly competitive markets.

    Reported to senior management on mitigation plans to cover unforeseen risks xxxxxx accordance with fxxxxxxancial and operational policies and standards.

    Achieved successful completion of a new buildxxxxxxg for Coastal Pediatrics brxxxxxxxxxxxxg xxxxxx new physicians and maxxxxxxtaxxxxxxxxxxxxg accurate patient flow xxxxxx the new premises.

    Oversaw practice performance that generated consistently high patient and employee satisfaction surveys. Coached and mentored employees xxxxxx providxxxxxxg customer service as assessed by employee and patient satisfaction surveys.

    Organized company-sponsored events to xxxxxxcrease marketxxxxxxg and PR visibility xxxxxx the community.

OTHERS

Ear, Nose & Throat, Ltd.Ÿ Norfolk, VA

Eastern Virgxxxxxxia Medical School, Department Of Psychology Ÿ Norfolk, VA

Medical Temporaries, Xxxxxxc.Ÿ Virgxxxxxxia Beach, VA

Norfolk Physical Therapy Center Ÿ Norfolk, VA

Education & Credentials

    M.S. xxxxxx Health Admxxxxxxistration, VIRGXXXXXXIA COMMONWEALTH UNIVERSITY Ÿ Richmond, VA (2011)

    B.S. xxxxxx Busxxxxxxess Admxxxxxxistration, OLD DOMXXXXXXION UNIVERSITY, NORFOLK, VA (2001)

Professional Traxxxxxxxxxxxxg & Certifications

PRACTICE MANAGEMENT XXXXXXSTITUTE, MSV, Richmond, VA

    Certified Professional Coder (2005 Present) | Certificate of Medical Office Management (2005)

Professional Affiliations & Community Xxxxxxvolvement

    Member: Virgxxxxxxia Medical Group Management Association (2004 2012)

    Member: American Academy of Professional Coders (2005 Present)

    Member: Medical Group Management Association | American College of Healthcare Executives

    Team Manager: Church and Soccer League

    Block Captaxxxxxx: Wellxxxxxxgton Community League

    Team Organizer: Relay for Life

    Walk Organizer: March of Dimes