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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Cell: (xxx-xxx-xxxx ● abc@xyz.com

Eager to contribute significant operations leadership experience and supervisory skills toward securing opportunity as Bank Branch Manager.

Team-Building & Motivation ~ Operations Management ~ Staff Training & Supervision

Bank Security ~ Continuous Improvement ~ Business Development ~ Community Relations

 

Profile

 

         Possess solid capabilities in customer service and rapport-building, new business development, staff training and coaching, conflict resolution, decision-making, goal setting, cost control, and operations oversight.

         Well-versed in standard banking policies, procedures, products, and services.

         Considerable team-building expertise; able to align, mobilize, mentor, and develop top-performing personnel committed to delivering extraordinary customer service.

         Excel throughout the complete spectrum of bank operations spanning account servicing, product sales, staff supervision, customer relations, regulatory compliance, and security.

         Proven ability to achieve individual and team goals while cultivating and maintaining cohesive working relationships with all levels of an organization.

         Able to analyze emerging products and market trends to plan business strategies, promote products, fuel sales growth, and optimize competitive positioning.

         Expert in streamlining processes, enhancing internal structures, and developing high-performing teams through hands-on leadership.

         Adeptly provide world-class service crucial to expanding existing accounts, capturing new clients, and optimizing sales performance.

         Trilingual (English, Portuguese, Spanish). Public Notary.

 

Professional Experience

 

TD Bank, 2015 to Present

Customer Service Representative

         Open new accounts for customers, cash checks, and efficiently process deposits, wire transfers, bill payments, and withdrawals.

         Perform cross-selling of bank products and services to maximize revenue growth for bank; consistently exceed personal and branch quarterly goals.

         Ranked #1 in credit card sales for assigned market with over 75 applications and 56 approvals in 2016 Q1.

         Ranked #1 in store sales with 184 sales pacing at 158% above target for 2016 Q1.

         Knowledgably answer customer inquiries regarding accounts, diplomatically abate concerns and complaints, and consistently deliver superior service.

         Foster a positive first impression by greeting and engaging customers upon arrival.

         Promote team unity and extensively participate in performance improvement initiatives.

         Repeatedly contribute to achievement of branch business objectives by meeting or exceeding individual sales and referral goals.

         Consistently meet customers needs by providing well-received consultative advice on products and services.

         Actively contribute to branch goals for Operational Excellence and support necessary due diligence to safeguard accuracy of all customer transactions.

         Comply with all bank/branch operating policies and procedures including assisting with opening and closing procedures on a rotational basis.

         Embrace and support new digital customer migration to perform online/ATM transactions.

         Appointed as store champion for digital evolution of WOW! customer service philosophy and initiative.

 

Continued ►

 

 

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

 

Bank of America, 2015

Personal Banker

         Accurately and efficiently processed transactions for bank customers such as cashing checks, accepting deposits and withdrawals, and handling loan payments and money transfers while delivering first-rate service and enthusiastically promoting bank products and services.

 

Nicxel Enterprises, Inc. d/b/a Great Clips, Gloucester, Massachusetts, 2008 to Present

President / Franchise Owner

         Plan, direct, monitor, and orchestrate the full range of daily operations for hair salon ranked among top 5 franchises for gross sales within Boston/Manchester region.

 

Axelcolle Enterprises, Inc. d/b/a Monkey Joe s Party and Play Center, Danvers, Massachusetts, 2008 to Present

President / Franchise Owner

         Govern all facets of operations for indoor play center including masterminding business plans, marketing strategies, community outreach, staffing, policy & procedure development, and advertising methods.

         Awarded in 2009 for generating record-setting sales and regularly produce among the highest gross sales among franchises nationwide.

 

Ocala Recycling, LLC, Ocala, Florida, 2007 to 2008

Recycling Plant General Manager

         Applied dynamic managerial talents toward directing all aspects of plant operations encompassing production, maintenance, process management, forecasting, team leadership, OSHA, quality, and continuous improvement.

 

Schnitzer Northeast, Everett, Massachusetts, 2007

Manager Mega Shredder

         Successfully produced over 50,000 tons of shredded steel product per month with crucial accountability for maintenance, team-building, safety, quality, staff training, and budget control.

         Broke three production records in a nine-month period and captured lowest cost per ton produced in plant s history.

 

Grossman Iron & Steel Company, Saint Louis, Missouri, 2006 to 2007

Manager Mega Shredder/Zorba Finishing Plant

         Proficiently navigated inbound inspection, production, maintenance, outbound shipping, safety, quality, lean methods, scheduling, and projects encompassing sewers, roads, fencing and rail lines.

         Recruited, coached, mentored, and trained new shredder and ZFP first line supervisors.

 

Metal Management Northeast, Inc., Newark, New Jersey, 2004 to 2005

Plant Manager

         Commanded operations within shredder plant inclusive of receiving, production, maintenance, shipping, plant housekeeping, OSHA compliance, applied research and development, and long-range planning.

 

Metal Management Northeast, Inc., Newark, New Jersey, 2000 to 2004

Plant Superintendent

         Held complete responsibility for managing shredding and bus dismantling plants.

         Shattered production record by accomplishing 12,825 GT input in one single week, and recognized by management for increasing production rate from 135 GT input per hour to 160 GT input per hour.

         Set new safety record for plant by realizing 12 months without a recordable lost-time injury or illness.

 

Upstate Shredding, LLC (Ben Weitsman & Son, Inc.), Owego, New York, 1998 to 2000

Plant Manager

         Spearheaded operations for largest shredder plant in the Northeast region including staff training, OSHA compliance, cost containment, inventory management, and performance improvements.

         Accomplished multiple company records surrounding productivity, uptime, and safety.

 

Naporano Iron & Metal Company, Newark, New Jersey, 1988 to 1998

Plant Superintendent

         Steadily advanced through a series of promotions to direct production, maintenance, shipping & receiving, safety, quality control, and project coordination within shredding and bus dismantling plants.

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