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Yyyyyy x. yyyyyy

30 Carol Lane Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx
abc@xyz.com https://github.com/yulexanova

 

Summary of Qualifications

  IT Technician with one year of hands-on experience troubleshooting computer hardware and software.

  Sound judgment and excellent listening, verbal communication and interpersonal skills.

  Operating Systems Knowledge: Windows XP and 7, as well as Mac OSX 10.6-10.10.

  Software Expertise: Microsoft Office Suite.

  Programming Skills: C++ and Python.

  Strong knowledge of SQL, NoSQL and API.

  Fluent in English and Russian.

Professional Experience

 

Research Foundation of City University of Xxxxxx Xxxxxx, XXXXXX Sept. 2015-Present

IT Technician

  Communicate effectively with a variety of key stakeholders, including providing education on the use of IT.

  Build and maintain positive relationships with help center and technology staff in order to effectively identify and resolve computer hardware and software problems.

  Play an integral leadership role establishing new computer equipment in both classrooms and offices.

  Ensure that LCD projectors, smart boards and related audio/video equipment are properly functioning.

  Configure wireless devices to access a computer network.

 

Xxxxxx Public Library Xxxxxx, XXXXXX Aug. 2013-Nov. 2014

Technology Aid/Library Page, Mid-Manhattan Library (Dec. 2013-Nov. 2014)

  Supported an Instructor that taught computer classes, including troubleshooting axxxxxx hardware, software or printing issues in an accurate, timely and efficient manner and answering questions from students.

  Scheduled appointments for individual computer sessions while maintaining newspapers, program attendance and guest lists at a help desk center and also categorizing books.

 

Information/Reception Desk, Stephen A. Schwarzman Library (Aug. 2013-Nov. 2013)

  Educated patrons about services and its computer system, including answering axxxxxx questions.

  Mentored and trained new volunteers on best practices of operations and customer service.

 

Xxxxxx Public Library Xxxxxx, XXXXXX Sept. 2008-June 2012

Library Page, Morris Park Library

  Helped patrons with locating appropriate resources while accurately and safely placing books on shelves.

  Worked collaboratively with colleagues to help with special events and activities.

Education

 

Bachelor of Arts (BA) Computer Science, Hunter College Xxxxxx, XXXXXX; earned June 2016 (3.3 GPA)

  Proficient with Microsoft Word, Excel, PowerPoint and Outlook, as well as Adobe Photoshop.

  Major Coursework: Computer Architecture; Software Design and Analysis; Digital Forensics; Discrete Mathematics; and Computer Science Creative Problem Solving.

 

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