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Personable and analytical financial industry professional with a work history of exceeding objectives.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Office Suite.
Fluent in English, Spanish and Papiamento.
HSBC Private Bank Miami, FL Dec. 2013-Present
Senior Know Your Customer (KYC) Analyst
Verify clients to prevent identify theft, fraud, money laundering or terrorist financing.
Analyze client profiles by reviewing account activity and supporting documentation.
Apply knowledge of policies, procedures and processes to meet requirements of financial institution agreements with the US Department of Treasury under the Foreign Account Tax Compliance Act (FATCA).
Citigold Private Client (Citibank NA) Miami, FL Sept. 2012-Mar. 2013
Senior Document Processor
Resolved issues pertaining to IRS Form W-8BEN, Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding, to meet standards of the Tax Equity and Fiscal Responsibility Act (TEFRA).
Citigold Private Client (Citibank NA) Miami, FL July 2006-Feb. 2012
Service Support Representative (Feb. 2009-Feb. 2012)
Supported bankers and investment advisors with opening, maintaining or closing accounts.
Managed non-invested cash balances in client investment accounts.
Project Support Specialist (May 2007-Feb. 2009)
Focused on closing accounts that no longer met the minimum bank requirements, including working with clients to close their account or transfer funds to other entities within Citibank or elsewhere.
Administrative Assistant (July 2006-May 2007)
Helped bankers, investment advisors and client service officers by scheduling appointments; completing expense reports; and processing documents, among other administrative tasks.
International Customer Service Representative, TMX Limited N.V. Curacao Mar. 2005-June 2006
Received and processed orders, and resolved problems between customer, factory and shipper.
Administrative Manager, Inversiones Vene Venezuela Aug. 2002-Mar. 2005
Led an office staff while handling accounts receivable; payroll; issuing checks; and some bookkeeping.
International Customer Service Representative, TMX Limited N.V. Curacao July 1999-Aug. 2002
Bachelor of Arts (BA), Business Administration, InterAmerican University of Puerto Rico
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