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Yyyyyy x. yyyyyy
xxxxxx Hela Ave. | Lake View Terrace, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Confident, client-centered Mortgage Industry Expert with a dynamic background in renovation draw functions and loan servicing that spans 14 years. Possess vast financial services industry expertise and nine years spent in management roles. Able to seamlessly foster positive relations with clients and colleagues. Results-focused with strong operational acumen. Quick learner with the ability to thrive in a fast-paced manner both independently and with a team. Adept at working both individually and in cross-functional teams. Effective in crafting tailored financial strategies that align seamlessly with both client and company needs. Eager to continue a successful xxxxxxreer with a company that values both xxxxxxpability and expertise; open to management roles with a finance, mortgage servicing, processing or operations focus.
Key Areas of Expertise
Customer Relationship Management (CRM) | Interpersonal Skills | Communixxxxxxtion | Service Delivery
Financial & Credit Analysis | Strategic Planning | Research & Remediation | Account Management
Conflict Mitigation | Team Development | Mentorship | Regulatory Compliance | Audit Processes
Quality Assurance | Contractor Negotiations | Vendor Relations | Goal Setting
Project Management | Risk Mitigation | Microsoft Office | Quick Base
Professional Experience
HOMEBRIDGE FINANCIAL SERVICES
National Renovation Draw Supervisor (2013-Present)
Manage staffing functions, e.g. hiring, training and staffing across a series of loxxxxxxtions
Serve as an effective intermediary amongst correspondent leaders and company teams
Foster and sustain positive relationships with executives using a constructive servicing methodology
Partner with the Compliance Department in crafting intentional, clear and effective policies and procedures
Liaise with the Sales, Processing and Underwriting Departments to guarantee high levels of customer satisfaction and proper loan servicing at a cross-functional level; also aid in dispute resolutions as needed
Assess post-closing movement to ensure each transaction is completed in accordance with specified timelines
Manage disbursement requests so that each processed one complies with agency and company requirements
Spearhead audits and reporting on a monthly basis to drive high levels of quality control and compliance with applixxxxxxble regulatory standards
Work within set limits to evaluate, determine and authorize override transactions
Played an integral role in introducing a new renovation software (TCL) solution used in reporting on sales, accounting and operations
PROSPECT MORTGAGE, LLC
Renovation Draw Team Lead (2012-2013)
Devised a series of important processes to bolster effixxxxxxcy across business practices, as well as heighten levels of overall customer satisfaction
Guided and coached new hires; offered product and servicing advice as needed via training and support
Designed and introduced Excel reports and Quick Base databases used during servicing and auditing processes
Worked jointly with external vendors and internal departments to drive effectual process improvements; also worked in conjunction with direct supervisor to develop and implement holistic sales goal plans
Renovation Draw Processor/Coordinator (2011-2012)
Mentored new homeowners during all renovation process phases using web and phone support; directly serviced a 180-loan pipeline
Collected loan documents from borrowers, contractors and consultants to ensure preparedness at all times
Yyyyyy x. yyyyyy
Continued
Renovation Draw Processor/Coordinator (Continued)
Processed all documents per applixxxxxxble lending guidelines and established process timeframes
Reviewed Renovation inspections, processed draw documents, and requested check disbursements in alignment with outlined government and corporate SLAs
Interviewed clients to pair them with products and services that met their respective fisxxxxxxl needs
Acted as an effective, impartial mediator in instances of homeowner and contractor disputes as they arose
BANK OF AMERIXXXXXX
Sr. Loan Service Specialist (2009-2011)
Assessed Renovation Bids to determine the full scope of inspections and repairs; xxxxxxlled on strong attention to detail in monitoring all renovations from start to completion
Opened escrows while maintaining clear communixxxxxxtion with all involved parties at all phases of the process
Worked in collaboration with external vendors and internal stakeholders to fuel process improvements
Fielded esxxxxxxlated xxxxxxlls and files, as well as partook in business interactions with homeowners to discuss implementation of solutions that best fit their circumstances
Designed and introduced Excel reports and Quick Base databases used for servicing and auditing
Balanced loan funding, dispensed funds, initialed wires and forwarded all closing packages; also requested vendor payments and processed draw documents
Tracked contractor work performance to ensure quality at all process phases
Devised procedures to ensure execution of business best practices and high levels of customer satisfaction
Eduxxxxxxted and coached new team members on servicing procedures and HUD/Fannie Mae guidelines
Citi Financial
Branch Account Manager (2003-2009)
Directed loan and insurance sales, which included underwriting and approving loans based on fisxxxxxxl and credit credentials
Supervised daily functions including payroll, xxxxxxsh drawers, auditing, problem account resolution, supply ordering, bill paying and bank deposits
Effixxxxxxciously oversaw a branch portfolio valued at $23M in total; included managing delinquent accounts and devising solutions to meet client needs
Crafted innovative new business ideas, focused on customer retention and growth
Also developed and set forth effective record retention methods to keep all expenditures in the best interest of the organization
Meticulously maintained records that detailed all ledgers and payments
Recruited, hired and trained a driven, dynamic sales team
Eduxxxxxxtion & Credentials
Associate of Arts, Business Administration, Xxxxxx Mission College
Certifixxxxxxtion, Notary Public-State of Xxxxxx, National Notary Association
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