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Senior Business Services Manager seeking to utilize in-depth experience in a challenging
Customer Service or Inside Sales assignment
Bachelor of Science degree; exceptional communicative strengths as well as management and interpersonal relationship delivery key to sales growth through the development of highly successful sales teams with amazing synergy
Demonstrable abilities in problem identification and resolution, rapidly assessing situations and developing mitigation/remediation strategies; identify individual skills in staff personnel and motivate toward developing potential and individual growth while supporting success of service team efforts
Expertise in collaboratively interfacing with executive management and gaining support and buy-in for assuring availability of resources needed to educate, engage and recognize personnel coalescing into team of knowledgeable, empowered and confident individuals
Proficiency in use of Microsoft Word, Excel and PowerPoint, and CRM Software
Iredale Mineral Cosmetics, Great Barrington, MA 2001 Present
Senior Business Services Manager (2009-Present)
Effectively identify and implement crucial customer service directives to optimize product sales and customer service; support continual training for Business Support Team to ensure knowledgeability on product specifications, pricing, promotional campaigns or activities, changes in marketing/advertising materials and new product introduction; establish annual upselling goals and provide all needed support to ensure meeting/exceeding expectations.
Collaboratively interface with Sales/Marketing staff/Business Consultants/other managers to surface, research and resolve complex customer service issues in as short a turnaround timeframe as possible to ensure continued partner satisfaction; maintain currency with accepted customer service practices by benchmarking and implementing best practices to meet customer and field expectations.
Develop performance evaluations and regularly engage personnel in coaching/counseling sessions that acknowledge positive behavior while identifying opportunities for development; distribute incentives in alignment with company guidelines.
Continually reinforce organizational core values while supporting environment that empowers personnel to address customer issues while resolving problems; interview potential employees and coordinate with HR when extending job offers.
Business Consultant (2001-2009)
Successfully developed partner base by utilizing exceptional communication and interpersonal relationship development skills in conducting in-person account visits and telephone/webinar activities; gained new partners by incorporating organizational Business Planner and ensured adherence to company brand image as well as customer profile guidelines/standards.
Performed minimum of six cold calls weekly and followed-up within 24 hours; was strong participant in all sales, marketing and educational programs, including new partner campaigns, product launches and promotional activities, educational classes, trade shows, state board visits, Regional meetings and National sales meetings.
Provided crucial feedback/reporting to Regional Director concerning sales, partner visits, business conditions/trends and competitive information as well as documentation on existing contacts/leads via CRM management reporting procedures.
Project Manager, IDX Corporation, St. Louis, MO 1996 - 2001
Was responsible for developing/managing customer relationships, new business prospecting and serving as on-site representative for store installations; successfully reported new business of $2M+.
Customer Service Representative, GE Plastics, Pittsfield, MA 1991 1996
For the Midwest region, managed accounts, worked with logistics team to control/reduce carrier costs and oversaw Structured Products/Sheet Division accounts.
Bachelor of Science, Hotel Restaurant and Travel Administration, University of Massachusetts, Amherst, MA, 1991
Hiring Agent Name
City, State Zip Code
I am currently seeking to utilize my in-depth management experience in a Customer Service or Inside Sales assignment and am submitting my resume for your review.
As demonstrated in the accompanying resume, I hold a Bachelor of Science from the University of Massachusetts and have had stable involvement over the past 17 years with my current employer, initially as a Business Consultant and for the past nine years as the Senior Business Services Manager.
I believe my key strengths are as a manager who builds crucial customer focus by developing a cohesive, motivated and engaged sales support team. I continually support the development of an atmosphere where individuals can achieve their personal potential and by utilizing individual strengths we have been able to build a productive and appreciated customer service team. Additionally I am particularly adept at identifying and resolving problems by assessing situations and developing mitigation or remediation strategies.
Earlier I served in Project Manager and Customer Service Representative assignments for the IDX Corporation in St. Louis, MO, and GE Plastics in Pittsfield, MA, where I held account management and new business development as well as client management responsibilities.
Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.
I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.
In advance, I thank you for your time and consideration.
Yyyyyy x. yyyyyy
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